Real Estate Technical Support

JOHN PAUL ROJAS

PFLUGERVILLE, TX

********.*****@****.***

H: 512.252.xxxx, M: 512.903.xxxx

OBJECTIVE

Seeking a challenging technical position that requires problem solving and great responsibility.

EDUCATION

Cognitive Science w/ Specialization in Computing Sep. 1997 – Jun. 2002

Bachelor of Science

University of California, Los Angeles, California

Studies focused in psychology, neuroscience, cognitive processes, and computer programming.

EXPERIENCE

Computer Management Assistant May 2010 – Sep. 2011

US Embassy, Bogota, Colombia

Provided IT help desk support for over 1200 users of the Department of State’s OpenNet. Reported directly to the Information Management Officer of the Information Systems Center. Provided support for over 900 PCs, servers, and peripherals including printers, and scanners.

Administered the DoS Sensitive But Unclassified (SBU) LAN and WAN. Monitored the technical and operational environment of the network and all associated devices to ensure that it was problem free and implemented fixes for system performance issues.

As the primary contact for all issues concerning the daily operations of OpenNet and DIN systems and accounts, responded to OpenNet network trouble tickets. Created, configured, managed, maintained, and transferred user accounts including admin, service, TDY, and shared mailboxes. Received all new users and guided them through the check-in process. Responsible for resetting passwords, adjusting login batch files for the changing needs users, granting access to shared folders, mailboxes, and calendars, configuring roaming profiles, managing mailboxes of users, and other commonly needed services.

Maintained the post’s active directory updated, organized, and compliant. Reviewed user accounts that are expired or have not been used in over 90 days, and subsequently deleted accounts. Assisted users to prepare their account to transfer. Kept logs of actions and updated and created SOPs to document Help Desk procedures. Received all calls to the ISC Help Desk, and transferred callers to co-workers when appropriate. Maintained accountability of the office, replenished supplies, and relayed messages and correspondence.

For 6 months, provided direct support to one of the world’s largest Consular sections which attended to over a thousand applicants per day. Received a reward for replacing 75 workstations in one day.

Network Administrator / Teacher May 2007 – Feb. 2011

Colegio Gimnasio Vermont, Bogota, Colombia

Maintained over 130 Windows-based computers updated and functioning. Made vast improvements implementing academic and administrative programs including SIIGO. Implemented a wireless network, Active Directory, ISA Server, Windows 2003, Kaspersky Office Security, Netsupport School, an intranet, Clonezilla, and upgraded to Office 2007. Helped design and install two modern computer labs and a library with new Lenovo computers. Maintained the files and data of the school secure. Taught 3rd to 7th graders Office, HTML, and Visual Basic.

Personnel Info. Systems Management Sergeant May 1997 – Apr. 2006

42 Infantry Division, US Army, Tikrit, Iraq

Served in Operation Iraqi Freedom III in 2005 as a radio dispatcher working at the base defense operations center of a large air base with a 17km perimeter. Worked 12 hour shifts, 6-days a week. Received orders directly from the base s battle captain. Piloted and administered the operation of a small unmanned aircraft vehicle. During the second half of the deployment, administered and operated the ID card station of the base without incident.

376th Personnel Services Battalion, US Army Reserves, Long Beach, CA

Completed basic combat training and eight more weeks of advanced training in personnel information systems. Utilized Form Flow and programs designed to maintain military records. Provided assistance to other soldiers in using the systems.

Technical Support Representative Sep. 2003 – Nov. 2003

Cox Communications, Tucson, Arizona

Assisted video and telephone customers with using services and configuring equipment over the phone, as well as billing and service requests. Requested repairs and service installations by field technicians.

Real Estate Loan Clerk Nov. 2002 – May 2003

Orange County Teachers Federal Credit Union, Tustin, California

Inputted and prepared real estate home equity loan applications during a period of the credit union’s highest volume ever. Assisted computers users w/ using the software.

Technical Support Consultant Sep. 1999 – Jul. 2002

BruinOnline, UCLA, California

Provided Internet technical support for UCLA students, faculty, and employees over the phone and at a help desk. Maintained and provided support for services that included: dial-up, email, FTP, the news server, the proxy server, the software server, UCLA’s authentication client, wireless internet, and the www.bol.ucla.edu website. Improved services that BruinOnline provided by providing key input and advice during group meetings.

Skills

Adobe Dreamweaver, Adobe Photoshop, MS Office 2007, HTML, Java, Perl, PHP, Shell scripting, Visual Basic, Linux/UNIX, Windows Server/7/XP., Active Directory, DHCP, DNS, ISA Server, Exchange, and Remote Tools

Certifications

CompTIA

A+, verify: 5WRJDFHJXM1EQYKP; Network+, verify: 7FQRM3KLLKR12ZRR

Microsoft Certified Systems Administrator (MCSA)

Transcript ID: 940211, Password: johnpaulr

631: Windows SharePoint Services 3.0, Configuring

270: Installing, Configuring, and Administering Microsoft Windows XP Professional

290: Managing and Maintaining a Microsoft Windows Server 2003 Environment

291: Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure

Fluent in Spanish; able to translate text between Spanish and English to convey meaning accurately.

Scored a perfect 800 on the Spanish SAT II, and 5 out of 5 on the Spanish 5 AP Test.

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