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Project Manager Quality

Memphis, TN, 38112
August 28, 2012

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David L Smith

**** ******* **.

Hernando, MS ****2

Cell No.: 901-***-****



Tegra Medical, Hernando, MS 38632

Date: Apr 2010 – present

Project Manager: Quality Engineering and Validation

- Plan, execute, and finalize projects per deadlines and budget

- Define project objectives, i.e. purpose, scope, etc.

- Development, implementation, and continual improvement of validation/qualification

- Reporting & liaison with management, suppliers, customers, & third party sources

- Risk Analysis/Management

- Develop best practices and tools for project execution and management

- Implementation of SPC within organization

- CNC mills & lathe installation/operational qualification

- Star Swiss machining center installation/operational qualification

- Wire EDM (Electronic Discharge Machine) installation/operational qualification

- Special Process Qualification (Welding/Laser Marking/Cleaning/Metal Finishing)

- Measuring and Test Equipment Validation

CMM (Coordinates Measuring Machine)

Instron Torque Tester


Micro Vu Vision Systems

ThyssenKrupp Elevator, Middleton, TN 38052

Date: Jan 2008 to Jul 2009

Sr. Quality Engineer

Responsible for developing, implementing and maintaining Quality Assurance programs, methods and procedures; for planning and conducting audits and surveillance of manufacturing and quality programs.

- Lead zero defects initiative for new product introduction

o 42 internal non-conformances reduced to six within 30 days, with none of the six being the same or similar to the original 42 – Zero complaints from the field

- Responsible for Quality Planning for 31 million dollar expansion

o Fully automated process; metal shearing, punching, forming

o Six powder coat paint booths

o Six assembly & boxing operations

- Auditing of quality programs/systems; internal / external

- Recommend, implement and facilitate corrective actions and problem-

solving techniques necessary to prevent reoccurrences.

- APQP: PPAP, FMEA, Process Flows, Control Plans, Cpk study, process

verification, etc…

- Training / Mentoring Quality Engineers, Quality Techs, Management,

Operators (1000 plus employees)

- Root Cause Analyses


- Cross Functional Teamwork

- Excel / Word / PowerPoint / Access / MiniTab

- Problem Solving methodologies: 8-D / 7-Step / Six Sigma / FMEA

- ISO-9001 certification

- Lean manufacturing techniques

- Generate reports and perform data analysis on quality records to

identify trends and implement corrective actions

Company: Cummins Inc / Cummins ReCon, Memphis TN

Date: Sep 1995 to Jul 2007

Job Description: (listed are the positions held most current to past)

Sr. Quality Engineer / Warranty & Rapid Problem Solving Leader/SWAT Team Member (1998-2007)

- Warranty Swat Team, WAR Room Leader and Projects Leader

*Reduction in Warranty Costs over three years from 6% sales to 2.8%

- Six Sigma Green Belt; Project Lead, Sponsor & Team Member

- Responsible for Quality Initiatives: TS16949 Certification

*Gap Analysis QS to TS

- Corrective Actions/Preventive Actions (Customer Complaints)

* Implemented process to reduce time to closure to < 30 days

- Non-conformances (Process Instructions for the NCMR processes to include

Material returns and other dispositions.

- Implementation of QSI (Quality Systems International Databases).

- Control plans, work instructions, SOP’s, policies, and procedures

- Receiving Inspection (Test Plans)

- Monitoring warranty trends, generating warranty reports, charts, etc

- Establishing warranty reduction projects and setting goals

- Creation of Warranty Return, Material Review, Failure Analysis process

- Creation of database for capturing data obtained as a result of the review


- APQP: PPAP, FMEA, Process Flows, GR&R, Cpk, Root Cause Analysis, etc

*Training / Mentoring Quality Engineers, Quality Techs, Management,

Operators (350 plus employees)

- Supplier Quality

Regional Parts Manager (1997-1998)

- Work with assigned Distributors to create preference for Cummins Parts.

- Present the Cummins Value Package in conjunction with Distributor and Dealer

Salespeople to end users..

- Assist Distributors in developing Distributor Annual Operating Plans and

encourage the use of the “DAOP” as a tool throughout the year.

- Collect information on competitive activity and provide feedback to marketing.

- Support distributor sales meetings, open houses, dealer open houses, and

training as needed.

- Develop and coach the Distributor parts sales team.

- Perform required administration including SSA, Customer Authorization

processing, and Newsnotes.

- Evaluation of assigned markets.

Product Support Warranty Administration/Policy

Settlement/Compliance Monitoring (1995-1997)

-Warranty claim review, working closely with customers on claim status.

-Warranty failure analysis of returned materials and distributor/dealer claims for

warranty audits.

-Authorization of non-standard warranty repairs and repairs in excess of $2,000.

-Authorizations and negotiations for policy requests and settlements.

-Reconciling distributor accounts and insuring compliance of Cummins

Aftermarket warranty practices and processes.

-Working closely with customers both internal and external providing technical

support for all Cummins Aftermarket product issues.

-Act as a liaison with customers and other Cummins Aftermarket/CECo entities

on product and failure related issues.

-Assist with training and cascading RPS (Rapid Problem Solving) throughout the

ReCon plant entities.

-Conduct internal and external Quality Reviews for Cummins Aftermarket and

Cummins distributors and dealers.

Company: Peterbilt of Memphis, Inc. Memphis, TN 38116

Date: Nov 1986 to Sep 1995


Responsibilities included the following:

-Customer service, parts sales both inside and outside

-Handle customer questions and complaints

-Management and supervision of parts department and its employees

-Determining stocking levels, by part number

-Determining safety stocks, by part number

-Managing inventory dollars and inventory turns

-Track and maintain information related to pricing levels, deliveries, and quote


-Working with suppliers to improve delivery performance.

-Supervision of service department personnel in all repairs related to a

warrantable failure.

-Management and reconciliation of warranty revenue and receivables.

-Consultation with both customer and technicians to determine warrantable



BSBA,1992 – majored in Business, course work in Mechanical Engineering

Christian Brothers University GPA 3.8


Six Sigma, Green Belt – Cummins Inc. 2005

Lean Manufacturing – Cummins Inc. 2005

TS16949 - Cummins Inc. 2005

Geometric Dimensioning & Tolerancing – Cummins Inc. 2003

QS9000 Internal Audit – Cummins Inc. 2000

Cummins Approach to Continuous Improvement – Cummins Inc. 2000

Root Cause Analysis: Five Why’s / 8D / Seven Step / Fish Bone Analysis / FMEA – Cummins Inc. 1998

AIAG APQP: PPAP, Process Flow, FMEA, Control plans, Warrant Submission, GR&R, Cpk study– Cummins Inc. 1998

CMM (pcdmis) – Brown & Sharpe 1998

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