Project Manager Customer Service
Resume:
CURTIS W. PRICE
Romoland, CA 92585
*******@*****.***
SUMMARY
Program Manager with proven success leading project teams to meet aggressive manufacturing goals. Expertise in LEAN manufacturing, Team Building, and PMI requirements. Key strengths include communication, scheduling, budget management, training and problem resolution. Hands-on management style with solid background in Composite Manufacturing and Information Technology.
PROFESSIONAL EXPERIENCE
SANDERS COMPOSITES Inc. – San Diego, CA 2005 - Present
Program Manager
Program manager for OEM production cells, with emphasis on customer service, on-time delivery, forecasting, scheduling and cell supervision.
• Reduced production time 32% by using Lean Quality Clinic Process Chart (QCPC).
• Increased profit 24% by lowering cost of poor quality and cost of production using Lean tools.
• Increased revenue 30% by improving customer confidence through effective communication and on-time delivery.
• Worked with customers to define requirements and serve as their primary contact on status and performance.
• Provided quotations in response to customer RFQ.
• Ensure program-wide focus on safety, reliability, cost and schedule.
• Communicated program status internally and externally.
• Scheduled and initiated production jobs based on customer requirements.
• Supervised shop floor personnel.
COMPUTER SCIENCE CORPORATION - San Diego, CA 1998- 2005
Member Technical Staff A
• Assigned to Pratt & Whitney Composites to coordinate SAP rollout.
• Assigned to Lockheed Martin Aerospace for onsite IT supervision.
• Managed internal helpdesk. Coordinated work load activities with other departments.
ASAP PUBLISHING COMPANY – San Diego, CA 1988 - 1998
Project Manager
• Lead seven member team of software engineers and technical writers to product a manual and software for the legal industry
• Developed, tested, produced, and installed software.
• Provided technical support to on-site technicians to troubleshoot difficult issues.
INTERNATIONAL BUSINESS MACHINES - GAITHERSBURG, MD 1977 - 1988
Staff Engineer
• Planned and implemented maintenance strategies for customer hardware and software installations.
• Provided maintenance costs for new customer proposals.
• Interfaced with vendors, subcontractors, procurement personnel, marketing department and service division to ensure technical problems were resolved and contract agreements met.
• Planned and coordinated hardware and software deliveries to customers including the IRS, NASA and the ARMY.
• Provided national wide service training and technical support to over 1500 personnel.
• Managed lab equipment installation and removal.
EDUCATION
Doctorate Degree
Dissertation in Lean Manufacturing
2005 Pepperdine University, Malibu, CA
ABD
Masters Degree
Telecommunication System Management
1998 National University, La Jolla, CA
Bachelor's Degree
Legal Studies
1994 National University, La Jolla, CA
Veteran
Aviation Systems
1978 United States Air Force
AFFILIATIONS
Volunteer, Career Speaker - San Diego City Schools
Board Member, Pazzaz - Nonprofit Educational Organization
Member of Alpha Phi Alpha Fraternity
Member of Toastmasters International
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