Engineer Service

THOMAS M. HOLMBERG

*** ******** **** *****: 610-***-****

BOYERTOWN, PA 19512 EMAIL: ****.*****@*****.***

BACKGROUND SUMMARY

Multiple years in the field service industry both on the road and in house as chief troubleshooter for three major companies in the pharmaceutical, petrochemical and medical devices diagnostic industry. Senior Field Service Specialist, Senior Technical Specialist, Senior Engineer and Clinical Specialist in charge of domestic and international support for various clients. Have diversified knowledge of hardware repair, engineering/networking/servicing principles, practices, implementation and support of numerous systems. Have worked on customer instruments/platforms, supporting instrument maintenance, participating in technical/business reviews, involvement in demonstrating, testing and implementing new products. Installation of products and troubleshoot issues to determine root cause and identifies possible solutions. Extremely focused on improving customer satisfaction in all interactions.

PROFESSIONAL EXPERIENCE AND SELECTED ACCOMPLISHMENTS

MOSAIC SALES SOLUTIONS Irving, TX 2010- Present

Field Specialist

SELF-EMPLOYED CONTRACTOR 2009-Present

Sub-Contractor

METTLER-TOLEDO AUTOCHEM, Columbia, MD 2000-2009

Mettler-Toledo AutoChem is the leader in FTIR (Fourier transform infrared spectroscopy) technology and reactionary systems with automation and robotics used in Pharmaceutical and Petrochemical industries. Automated and Robotic laser and optical controlled systems.

Senior Field Service Specialist 2003-2009

Provided technical and contractual support for field associates, repair shop, and clients as required in troubleshooting difficult problems related to computers, system networking and electronics and some balance systems throughout the MTAC product line.

• Wrote, updated and revised technical bulletins and procedures to increase productivity and cost effectiveness

• Achieved customer satisfaction rating of 99% through use of surveys and questionnaires as a system of follow-up with satisfied customers

• Received special recognition for suggestions made to improve system reliability which created a time and cost reduction of approximately 85%

Field Service Engineer 2000-2003

Maintained accounts, both international and domestic, with main responsibilities for East Coast and mid-Atlantic region clients. Accurately diagnosed, repaired and maintained product(s) and accessories in peak operating condition to maintain quality and total customer satisfaction

• Wrote and implemented standards and procedures for service and maintenance of instrumentation, resulting in decreased down time and increased in customer satisfaction

• Increased service contract revenue by 75% and enhanced the productivity of the customer’s laboratories with on-time repairs, inspections, and validation of analytical instrumentation, along with a LEAN approach for stocking parts

BECKMAN-COULTER, Sharon Hill, PA

(Formerly Geometric Data (division of GSK), Beckman Instruments, Beckman-Coulter Electronics).

A biomedical company with emphasis on hematology and chemistry analytical instrumentation used in hospital laboratories

Remanufacturing Supervisor ( Beckman-Coulter, Sharon Hill, PA) 1993-1998

Managed and coordinated the staff and activities for the reconditioning of traded-in systems. Directed company toward certification of medical devises to ISO standards. Established quality teams to evaluate process and process control to insure customer quality and satisfaction.

• Wrote documentation for ISO certification and achieved ISO certification for facility

• Maintained a low P/L ratio with decrease in remanufacturing cost by 40%

• Proposed improvement plans to products, processes, and resources to close quality gaps using action review, quality revenue and quality metrics methods

• Raised profit of division from 400k to 2.8 M in 4 years.

Field Service Specialist/Engineer(Beckman-Coulter, PA region)

Repaired, installed, maintain and support hematology and chemistry systems

Technical Support Engineer (Beckman-Coulter ,Geometric Data, Wayne, Midwest Region).Worked with Ziess optical systems and pattern recognition systems.

Developed support mechanism to achieve success and customer satisfaction through training and development of field service engineers. Provided field support to customers and field engineers

Principal Instructor (Beckman-Coulter ,Geometric Data, Wayne, PA)

Designed and developed training courses, training over 250 service engineers in 3 to 13- week courses

Senior Service Engineer (Beckman-Coulter, Geometric Data, Midwest Region)

Responsible for installation ,service ,maintenance and support of Hematology systems in Midwest

Senior Service Engineer ( Coulter Electronic, CA Region)

Responsible for company’s computer laboratory systems in United States

OTHER RELATED EXPEREINCE

Clinical specialist and trainer ( self employed contractor) 1998-2000

Organized service training courses with CEU accreditation

TECHNICAL SKILLS

Experienced in multiple OS including DOS, NT, 2000, XP, Vista, Windows 7 and QNX. Windows applications including Word, Excel, Power Point. Electronic and mechanical troubleshooting using sophisticated testing methods. Ability to work with PLCs in systems used in automation.

EDUCATION

West Coast University, Orange, CA ( Pursued BSEE with approx.120 credits) with life experience of a BSEE

University of California, Long Beach, CA(Pursued BSEE)

Major: Bachelor of Science in Electronic Engineering

George Mason University , Virginia

Presently pursuing certifications in Six Sigma Green belt , Black belt and LEAN Manufacturing

CERTIFICATIONS

Work Keys Career Readiness Certificate- Gold Level

Lean and Six Sigma Certification-Penn State

Former member of ASQ ( American Society of Quality)

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