Customer Service High School
Resume:
Markia Bristol
Marietta, GA 30060
***********@******.***
513-***-**** Objective
To obtain a challenging entry - level position that requires Customer Service and or Administrative Skills.
Employment History
Direct Care/C.N.A.
September 2011 – present Reva Supports Cincinnati, OH
• Assists clients with activities of daily living; bathing, meal preparation, personal grooming
• Ensuring daily goals are met by accurately documenting
• Transporting client to and from day programs or workshops
Day Program Specialist/Driver
March 2011- July 2011 Quest For Independence, Cincinnati, OH
Implemented daily curriculums for adults with developmental disabilities
ensured daily goals were met by accurately documenting and writing progress notes
assisting clients with daily living skills
drove clients to and from the day program and ensured safety
Technical Support Representative
May 2010 – September 2010 Convergys/AT&T U-Verse Cincinnati, OH
Assisted customers with connectivity and usability issues
Troubleshoot u-verse services
Critical thinking and strong problem solving skills were a plus
Member Services Representative
December 2009 – April 2010 United Health Care Atlanta, GA
Respond to complex customer calls regarding benefit and eligibility
Resolved customer service inquiries regarding billing and payment issues
Gave information regarding explanation of benefits
Office Coordinator
December 1999 – April 2009 Hamilton County Juvenile Court Cincinnati, OH
Responsible for the day to day operations of the work detail office
Created daily rosters, signed warrants, went to court hearings
Created memos, tracked staff trainings, did stat reports
Other duties administratively assigned
Education
January 2011 – Present Beckfield College Cincinnati, OH
Medical Assisting
Still attending
December 2010(2wks) Alternative Healthcare Tranining Cincinnati, OH
Certified Nursing Assistant
• CNA Certificate
September 1992 – June 1996 Hughes High School Cincinnati, OH
High School Diploma
Other Experience
Typing 60 wpm, Microsoft Word, Excel, CPR and First Aid Training
References
References are available on request.
Contact this candidate