Josue A. Castañeda
Oswego, Il 60543
Phone 630-***-****
E-mail ************@*****.***
Summary • Significantly grew investment portfolio during economic recession
• Fluent in the Spanish Language
Objective To obtain a position within a financial environment where I can contribute my skills in analysis, teamwork and communication, as well as my education, while meeting the needs of the company and continuing to expand my knowledge and abilities.
Education DePaul University, Chicago, IL June 2009
Bachelor of Science in Commerce
Major -- Finance
Dean’s List – Several quarters in attendance
Cumulative G.P.A. 3.413/ 4.0
Experience First Bank, Bolingbrook, IL April 2007 – Present
Customer Service Representative
• Responsible for explaining company products to customers
• Resolve account disputes and discrepancies whenever possible
• Apply for credit cards and overdraft allowances on behalf of customers
• Maintain organized records and proper documentation and notes in accordance with bank policies
• Develop strong communication skills through regular interaction with customers
Exitos Por Correo, Bolingbrook, IL Feb. 2006—Oct. 2008
Assistant Manager
• Effectively serviced customers with cash and sales transactions.
• Coordinated and managed employee work schedules.
• Trained new employees and assisted them in making the transition to their new workplace.
• Developed a monthly budget and managed any surplus or shortfall.
• Reinforced a positive work attitude in order to set the tone for a pleasant work environment.
Skills • Experience with trading options and equities
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, e-mail and internet use.
• Functional in Adobe Photoshop
• Fluent writer, reader, and speaker of the Spanish language.
References Available Upon Request