Customer Service Representative
Resume:
MADELEN RIVERA
** * ******* ***, ******, MA *****
**************@*****.***
EDUCATION:
Bay State College Boston, MA
Criminal Justice Class of 2011
Gibbs College Boston, MA Associate in Applied Science in Office Administration/Medical Specialization Class of 2007
SKILLS AND QUALIFICATIONS:
Bi-cultural fluent in Spanish /English.
PCA Certified.
WORK EXPERIENCE:
Roxbury Municipal Court 2011
Probation (Internship) Roxbury, MA
Assigned 120 hours to work with the Roxbury Probation Dept.
Assisted with checking in people who were summonsed to court by using Mass Court database and intake forms.
Supported Probation officers with Offender Profiling and issuing reporting dates.
Rode along with the Chief Probation Officer to observe home visits.
Updated case folder and probation logs on a daily basis
South End Community Health Center 2007 – 2008
Medical Reception Boston, MA
Answered calls and transferred to appropriate department
Scheduled patient appointments and made appointment reminder calls
HMS Host @ Logan Airport 2000 – 2006
Customer Service Representative Boston, MA
Responsible for all monetary transactions, food preparation and distribution.
Cleaned and provided excellent customer service to all customers.
Collaborated in the training of new employee.
Mission Main Tenant Task Force 2005 – 2005
Office Assistant Boston, MA
Answered and screened incoming calls.
Translated correspondence for Spanish speaking tenants.
Scheduled meetings and events and maintained the office.
Gibbs College 2004 – 2006
Student Services Clerk / Library Clerk (work study) Boston, MA
Created flyers and special promotional materials.
Ensured maintenance of work areas; replaced books, filed documents and magazines.
Facilitated student sign-in procedures.
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