Customer Service Manager

OBJECTIVE: To obtain a position for a growing and successful company.

EDUCATION

****-**** ********** ******, ***** College - Livingston

EMPLOYMENT

****-******* ********* ***** *******, Advanced Auto Parts

Effectively managing all facets of the store’s business in a way that all company strategies are realized and aligned with our 3 core values

Ensuring that short and mid-term properties are set so the store achieves high Team Member calibration scores, high customer traction scores and exceeds its financial targets

Ensuring that a culture of mutual respect, high performance, recognition, candid feedback and rewards for performance exist in my store

Creating a weekly effective work schedule that ensures appropriate coverage to improve results and provide high levels of customer service and ensure not to go over company hour budget

Screen potential new employees: interviewing, hiring, & firing

2005-2009 Delivery/Kitchen Manager, JC Exclusive Catering (Formally Gaslight Restaurant)

Managed the kitchen

Organized numerous amounts of caterings per day

Spoke with Pharmaceutical Representatives to build accounts

Delivered catering orders all over New Jersey and New York

Sense of safety awareness while driving and handling food

2007-2008 Electronics Manger, Big Kmart

Responsible for applying electrical and electronic theory and related knowledge to install, test, repair, maintain, and service a wide variety of sophisticated electrical, electronically, or electronic communications/computer equipment and components

Provide quality serviced products and solutions to costumers

Proactively assist in leading the electronics department to ensure achievement of business goals in revenue, expense, profitability, customer satisfactions, and inventory shrinkage

Recruit, coach, develop, and train the electronics department team and new talent as well as motivating and inspiring them to consistently deliver their best

Model effective leadership to gain commitment to store goals and training standards

2007-2007 Newark Prosecutors Office – Volunteer

Delivering subpoenas to officers of the law

Sending out witness notifications

Updating trial cases

2005-2005 Fork Lift Operator, Trees of Life

Operated the fork lift

Organized and handled boxes of merchandize in a timely

manner

2003-2004 Delivery Driver, International Cuisine

Delivered food to customers

Customer service

Dispatched drivers to several chains of restaurants

Sense of safety awareness while driving and handling food

Handled money accurately

2003-2004 Security Officer, New Jersey Transit

Secured the premise of a park and ride parking lot and bus depot

Provided a safe and secure environment for employees and visitors

Protected property from theft, harm, vandalism, and illegal entry

Enforced regulations of the establishment to maintain order

2002-2003 Security Officer, HSBC

Secured the premise of an office building

Provided a safe and secure environment for employees and visitors

Protected property from theft, harm, vandalism, and illegal entry

Enforced regulations of the establishment to maintain order

SKILLS

Good judgment and a sense of responsibility• Ability to be able to take charge and direct others in emergencies• Ability to follow rules and guidelines• Ability to work independently or as a member of a team• Oral communication and observation skills •Interpersonal skills in dealing with customers and co-workers •Responsible and ethical• Good verbal communication skills including tact and discretion •Familiar with MS Word

REFRENCES Available upon request

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