Customer Service Manager

Steve Lund____________________________________________

**** **** ********* **. ****: 714-***-****

Orange, Calif. 92867 Cell: 714-***-****

**********@*********.***

OBJECTIVE ____

I am actively seeking an opportunity where I can utilize my knowledge, skills and abilities in the Logistics, Material Handling, Warehousing, Transportation and Human Resources work environments. I have over thirty four years of practical and technical experience & training. Along with my work ethic I feel that I can contribute to the ongoing success of the organization.

SUMMARY OF QUALIFICATIONS:

My technical and management experiences include but are not limited to:

• Managing the daily activities of warehouse operations including sufficient and efficient staffing, performance evaluations, disciplinary recommendations, and proper training to ensure a high level of customer service.

• Maintained regional and global logistics programs that included a fleet of over 250 transportation units, ground & air container movement and reconciliation as well as employee development and training for over 1000 employees.

• Gathering and analyzing data from various data bases and computer systems; developing and maintaining reports; making recommendations for increased driver performance.

• Staying abreast of all Federal, State, and local rules and regulations; and keeping the Department apprised of any changes to ensure company compliance.

• Managed fleet maintenance programs to effectively reduce major expenses and maximize vehicle usage.

• Established & maintained regular maintenance programs for equipment and vehicles to include regular inspections to ensure proper working condition. Facilitates and approves repairs as needed.

• Analyzed reports to effectively manage timely and cost-effective deliveries to clients.

• Researched & implemented problems solving and corrective action opportunities as well as employee relations practices & procedures.

• Maintained a professional and courteous working relationship with Management, Associates and Customers to insure satisfaction with distribution services.

• Trained drivers and material handlers to include Safe Driving, Yard Shifter Training, Forklift Training and Safe Work Methods.

PROFESSIONAL EXPERIENCE:

Golden State Overnight: May 2008 through July 3, 2009

Regional Terminal / Human Resource Manager:

Responsible for the daily operation of 70 plus delivery and pick-up drivers, 30 plus warehouse employees and 20 staff , route set up and vehicle maintenance, P & L for my region.

PFC Furniture Manufacturing: 2001 through May 2007

Owner/Operations Manager:

Responsible for developing routes, for training and retraining of drivers, in the proper use of safe work methods and fleet maintenance. Also assisted in product development and purchasing of supplies and fabrics.

United Parcel Service: 1974 through 2000

Operations Manager:

Started as a part time material handler. Worked in several management capacities including: Package Delivery, Hub Distribution, Customer Service, Industrial Engineering, “Ground & Air” Feeder Transportation, Training & Development and Risk Management. Pacific Region H.F.C.S planning team, and North Central Region C.A.C.H. Project Team (Corporate Assignment).

Education:

Vanguard University 2008 through Present

Golden West Community College, UPS Leadership Skills, Defensive Driving Program, DTS (Driver Training School -So. Holland ILL.)

ADDITIONAL PROFESSIONAL TRAINING/CREDENTIALS:

Class A Drivers Certification, Certified Smith System Trainer

COMPUTER SKILLS:

Microsoft Windows 95/98/2000/2007/XP, Word, Excel Power Point Access & Internet research savvy

Contact this candidate