Customer Service Manager

Reshma Mendonsa

Mobile: 952-***-****

E-mail: ********.******@*****.***

OBJECTIVE:

Seeking a position to utilize my professional skills, abilities and knowledge to build an ambitious career in a company that offers professional growth while being progressive and flexible.

WORK EXPERIENCE: Total 4 Years

IMS Empresaria

Recruiter cum Business Development Executive

September 2009 to November 2011

Duties:

• Responsible for handling end-to-end recruitment for several clients. Scheduling interviews for candidates. Internet/passive search, sourcing, pre-screening, validation of candidate and negotiations. Utilized RMS customized software for applicant tracking. Regularly provided status updates to hiring manager.

• Responsible for complete recruitment process including sourcing, interviewing, reference checking and hiring within engineering, infrastructure, finance and manufacturing industries. Recruited for lower level to top-level management employees.

• Responsible for recruiting clerical, marketing, customer service, and office professionals. Well versed with entire process of recruitment cycle, from manpower requisition to on boarding, offer negotiations and closure.

• Responsible for support activities for business development of the client.

• Responsible for research on various projects. Kept client data updated on a daily basis and reported directly to the client. Communicated by phone and electronically with client in Australia.

• Excellent sourcing skills using job boards and networking sites.

EDWISE International

Office Administrator cum Counselor/Visa Coordinator

April 2007 to November 2009

Duties:

• Day to day office routine work like receiving phone calls, Filing, Mailing, Faxing, Courier, Scanning, Co-ordinating with the related department, attending the clients/students, etc.

• Process Visa files & counseling students for universities in U.K., Australia and

New Zealand

• Created Statement of Purpose, Table Matrix, Financial Summary, etc.

• Carried out research work

• Handling queries of candidates

• Utilized CRM customized software for applicant tracking.

KEY SKILLS AND COMPETENCIES

• Excellent communication skills

• Assertive & confident

• Ability to work under pressure & effectively cope with change

• Sincere, honest, hard working

• Positive attitude

• Team spirit

• Fast learner

PERSONAL SKILLS

• Energetic

• Excellent communicator

• Passion

• Excellent eye for detail

ACADEMIC QUALIFICATION

Year Qualification Institution

2010 Bachelors of Commerce (B.Com) Gujarat University

2007 H.S.C. Mount Carmel Convent School

2005 S.S.C. Mount Carmel Convent School

TECHNICAL SKILLS

• MS Office

• Excel

• PowerPoint

• Outlook Express

• Typing speed – 45 wpm

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