Customer Service Manager

Location:

Chicago, IL, 60645

Salary:

25,000+

Posted:

April 12, 2012

Contact this candidate

Resume:

Anabel Uribe *********@*****.***

**** *. ******

Chicago IL 60645

773-***-****

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Professional Summary

More than 2 years experience with customer service.

Fluent speaking in English and Spanish. Highly productive in the use of Microsoft word, office, excel, and power point. Excellent written and verbal communication skills, with an eye for detail. Self started with a can do attitude.

Experience

Nov 2008-Nov 2009 Kerasotes Webster Place 11 Theater

Floor staff

Box office cashier: Dealt with many customers. Performed great customer service. Help customers, with any problems they had, in any possible way.

Concession stand: Performed great customer service to every customer I dealt with. Made sure I had listened to exactly what they wanted and how they wanted it.

Usher: Helped the customers go to their selected theater. Cleaned the theater after every movie. Kept the bathroom sanitary. If any customer needed help I would go out of my way to help them the best I could without having to call the manager

Oct 2009 Factory Card and party outlet

Halloween Sales Associate.

I was hired for a seasonal position but ended up being asked to stay due to my great customer service. My duties here were to help the customer find the perfect costume for Halloween. I helped them with providing ideas if they were unsure. I would point out great accessories to go with their costumes unless they were creating a costume with just accessories.

Oct 2009- Jan 2011 A .J. Wright

Sales Associate/ Customer Service

I started as a sales associate helping customers find the right size of clothing and/or shoes. I was also on a computerized cash register cashing customers out. Finding price checks and also keeping the store neat.

Within two months I was promoted to Customer Service. There I was helping the customers with many issues. I dealt with returns, purchasing, and layaways.

Feb 2011- Feb 2012 Margaret Manor North Nursing Home

Front Desk Security

Margaret Manor is a psychiatric nursing home. Here I like to believe is where I put my knowledge to work. Working in a psychiatric home is a tough challenge. I sign every resident ,who is allowed out, out. I have to know how to approach them in a calm manner and assure them that everything is ok. I also have the responsibility to make sure that all the residents who aren’t allowed outside stay in the facility. Within 8 months of working here I was promoted to smoke monitor. Being smoke monitor, I have to responsibility to make sure every resident is safe and monitor their smoking habits. When there is a fight between two residents, I stay calm and stop them before the hurt each other. Staying calm in a situation is very important because you can affect the way a person feels.

Feb 2012- Mar 2012 United Auto Insurance

Sales Rep

The small amount of time I worked here; I would describe this expirience very helpful. I learned to deal with customers through the phone and still make them feel comfortable giving me all their information. I was able to sell to a couple of people and they were very pleased with my service.

Education

George B Armstrong elementary school Diploma received

Graduation date: 2005

Lake View High School Diploma received

Graduation date: 2009

Truman College One semester completed

2010

Professional Affiliations

Anthony Curtis

Relation: Supervisor at Margaret Manor North

773-***-****

Greg Post