Customer Service Representative

Bilyana Georgieva Boyanova

Objective To demonstrate my work ethic, professionalism, and loyalty to the company I work for.

Experience Einstein Noah Bagels 2011 - Current

Catering

Opening and closing procedures for the store, cleaning and preparing breakfast and lunch, interacting with customers, preparing food, delivering orders to designated areas, bank deposits, handling cash and credit card transactions.

March 2010 – September 2010: IKON / Cousins Properties

Senior On Site Service Specialist

Daily mail distribution and pick up, packaging and working with FedEx, UPS, DHL, USPS, courier companies, answering the phone, high volume copying, faxing, scanning, working with legal and confidential documents, binding documents and copies of the document (Velo Binding, GBC Binding, and Spiral Binding), setting up appointments and conference rooms for meetings, communicating with clients and meeting deadlines, entering data electronically.

October 2008 – March 2010: IST Management Services / Arnal Golden Gregory LLP

On Site Service Specialist

Daily mail sort, distribution and pick up. Sending and receiving packages and documents with FedEx, UPS, DHL and USPS, printing labels, working with courier companies, answering the phone, working with Microsoft Office – Word, Excel, Power Point, Publisher, Outlook, high volume copying, faxing, printing, digital printing, scanning, working with legal and confidential documents, preparing documents for courts, binding documents and copies of the document (Velo Binding, GBC Binding, and Spiral Binding), setting up appointments and conference rooms for meeting. Answering the phone, data entry, and facility coordinator.

June 2008 – October2008: IHOP

Server

Serving guests, managing money, customer service, report printing, answering the phone

Feb 2006- May 2008: Bob Evans Restaurants

Server

Serving all guests in my assigned section of the dining room, providing fast and efficient service of meals and beverages in a courteous manner, and ensuring correct billing procedures.

August 2005-Jan 2006: Big Lots

Customer Service Representative/ Cashier

Cashier duties, stocking and rearranging shelves, assisting customers, loading furniture, suggestive sales, inventory.

Education 2009 to 2011: University of Phoenix

Associates in Arts of Criminal Justice: Diploma

GPA: 3.0

2007-2008: Bellafonte Academy of Beauty

Cosmetology

2006-2008: University of Rio Grande

Business Management

2000-2005: High School Diploma

College Prep Diploma

GPA: 4.0

Skills Excellent written and verbal skills in English and Bulgarian.

Excellent multitasking skills.

Excellent Microsoft Office – Word, Power-Point, Excel, Publisher skills.

Typing 69 WPM.

Excellent skills with Microsoft Outlook.

Excellent customer’s service and communication with all types of individuals.

Achievements

1995-2005: Martial Arts

2003-2005: Aikido Instructor

2nd Kyu Aikido

Iwama Ryu Aikido Bulgaria / Takemusu Aikido Association Italy with Paolo Corallini Shihan

(NAJJF) National Aikido and Ju-Jitsu Federation

NAJJF National Championships: 1Gold and 2 Bronze Medals.

Bulgarian Judo Federation: CSKA Club Sofia.

References

References upon request.

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