Customer Service Sales

Tanisha J. Skelton

***** *. ******

Chicago, IL *0628

Cell: 773-***-****

Email: ***************@****.***

Objective: A full-time position utilizing my organizational,

interpersonal, and communication skills, with a highly reputable

telemarketing or customer service organization sponsoring and

representing solid products and services.

QUALIFICATIONS:

• Ability to work well with minimum supervision

• Ability to prioritize, and also maintain focus on the essence of the

work that’s presented

• Excellent communication skills both verbal and written

• Ability to Acknowledge the issues and develop a strategy to solve

• Skilled at learning new concepts, and able to utilize them in the

production of work

• Skilled at Cold Calling

• Ability to type 45 WPM

• Supervisory ability of 100 plus agents

EXPERIENCE:

03-2010 / Current ORC Protel Lansing, IL

Supervisor/ Trainer

• Multi-line Switchboard

• Sales of insurance to banking customers

• Data Entry of customers information

• Maintained SPH (Sales Per Hour)

• Management of 60 agents

• Verify calls

• Manage Quality Assurance

01-2010 / 03-2010 ComputerShare Chicago, IL

Customer Service Representative

• Over the Phone solicitation of Votes

• Processed votes and comments through Proxy Program

• Worked Switch-line Avaya phone Systems

• Attended mandatory training classes

• Maintained calls percentage per hour

• Maintained great rapport with stock holders

12-2008 / 05-2009 Macy's Chicago, IL

Sales Associate

• Maintained Goal Percentage Per Hour

• Took over the phone orders from customers in different locations

• Handled large amounts cash each night at closing

• Maintained appearance of area assigned to

• Handled various bookkeeping duties

07-2007 / 01- 2008 Radio Shack Dolton, IL

Sales Associate/ Assistant

• Produced high percentage of contract sales for Sprint/AT&T

• Greeted and directed visitors / customers to their destination and

provided general information

• Answered multi-line telephone, routed calls, and took accurate

messages

• Performed faxing , photocopying and filing duties

• Trained new hires

11-2004/ 05-2007 CST Tempe, AZ

Team Lead/ Supervisor

• Reviewed and edited customer accounts

• Discussed with customers billing options

• Sorted mail, faxed, and photocopied documents for service

coordinators

• Maintained office organized and sanitized

• Performed price plan changes and upgrades with customers

EDUCATION:

09-2003/ 05-2005 Pinnacle Charter High Tempe, AZ

05-2008 / 02-2009 Everest College Chicago, IL

REFERENCE:

Tiara Worthy 773-***-****

Niko Starling 773-***-****

Tre Timberlake 269-***-****

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