Customer Service Sales

JAMES R. TURSKI

*** ****** *** ****: 716-***-****

Itasca, Illinois 60143 *********@*****.***

PROFESSIONAL SUMMARY

Senior Marketing/Operations Director with 33 years of progressive management experience. Successful in significant Marketing and Operations leadership roles. Team winner of the Greatbatch Inc "Visionary of the Year" and Medtronic Infinity award. Effectively led high performance organizations of up to 150 associates.

Functional Experience:

Sales/Marketing Management, Operations Management, Product/Market Management, Customer Service

Industry Experience:

Medical, Commercial, Military, Aerospace, Industrial

Management Skills:

• Contract Development/Negotiation • Product/Market Development • P & L Management

• Acquisition/Strategic Partnership • Strategic Planning/Budgeting • ISO Quality Systems

• Customer Development/Training • New Product Introduction • Sarbanes-Oxley

• Lean Manufacturing Principles • Activity Based Management • Facilitating Change

PROFESSIONAL EXPERIENCE

MEDTRONIC, MEMPHIS, TENNESSEE 2007 - Present

Medical products company that is a global leader in restoring spinal function with minimally invasive therapies.

Logistics Manager

Directly supervise all Operations employees within the facility responsible for planning, stocking and shipment of finished goods to the customer base on a daily basis. Perform staffing functions including hiring, training, resource allocation and performance evaluation. Develop both short and long term budgets based on corporate goals and growth objectives; examine monthly expenses and approve monthly forecasts. Oversee Facilities, Safety, and Procurement of finished goods from both the supply base and Medtronic.

• Oversaw start-up of the facility; coordinated the build-out of the inner-shell, establishment of the warehouse/administrative offices, and development of all processes to support product shipment.

• Established high-performance Operations Department through effective hiring and training of personnel.

• Implemented Lean Manufacturing techniques and established Kanbans, a finished goods supermarket, and a complete pull system.

GREATBATCH, INC., Clarence New York 1988 - 2006

Developer/manufacturer of implantable and commercial power sources and precision components used in medical devices.

Marketing Manager (2005 - 2006)

Developed a direct staff of three product managers, which defined and managed all aspects of marketing products worth $144 million in sales within a specific market segment. Ensured all current and prospective customer requirements were met from new product concept to development and throughout the sale. Provided technical support for products. Developed market opportunities and ensured the appropriate product portfolio to achieve growth and profitability targets. Managed preparation of customer business proposals and provided analysis and recommendations for contracts and pricing agreements.

• Developed and implemented short and long term strategic business plan for medical, aerospace and commercial components that grew revenue annually by minimum 15%.

• Prepared and assisted in the successful negotiation of contracts worth $1.5 million to $300 million.

• Leverage presence at trade shows to generate significant new business/customer leads.

• Increased market awareness about products by developing effective print/electronic marketing materials.

• Implemented an effective database system for customer information tracking, including communications and supply agreements.

James R. Turski Page 2

PROFESSIONAL EXPERIENCE (CONTINUED)

Director of Operations - Greatbatch Globe Tool, Minneapolis, Minnesota (2002 - 2005)

Directed and developed a leadership team to $25 million and 150 associates. Performed staffing functions including hiring, training, resource allocation and performance evaluation. Developed/monitored budgets and managed P&L. Deployed new technology and processes to reduce operating cost as well as increase revenue, safety in the workplace, and market share.

• Streamlined plant flow, reducing layers of direct personnel and set-up to run full capacity.

• Met or exceeded business budgets for revenue, gross margin and income contribution.

• Implemented Lean concepts and pull system, Kan-Ban, and supplier managed inventory.

• Increased inventory turns by 35%, reduced scrap by 15%, reduced WIP by $1.25 million and increased on-time delivery by 90%.

• Implemented standards in: operating procedures, specifications, training and maintenance. Results included: 25% improved product yield, 50% reduced downtime, and safety record improved twofold.

Director of Sales and Marketing/Customer Service (2001 - 2002)

Managed $27 million in sales and marketing and a staff of five market managers and four customer service representatives. Provided direction and support for North American and international distribution organization. Implemented business forecasts for all sales divisions. Implemented plans/strategies designed to increase sales and customer service levels. Negotiated annual contracts with key customers and distributors.

• Exceeded established sales goals while achieving all budgetary objectives.

• Formulated and implemented Dock-to-Stock initiatives with major customers.

• Implemented the Corporate Customer Satisfaction Scorecard.

Director, Operations and Customer Service (1999 - 2001)

Directed $15 million in battery production and 50 associates in Operations and Customer Service areas. Drove cost reduction initiatives through the use of Lean Manufacturing principles.

• Improved productivity, inventory, and quality by instituting continuous improvement methodology.

• Led the most successful physical inventory in the history of the company.

• Developed a Corporate Customer Service group, equipped to handle every product line and to provide financial reporting to every marketing division.

Market Manager/Customer Service Manager (1988 - 1999)

Managed distribution sales network and customer service function including: order entry, inventory control, and return goods. Handled international and US sales to distributors and value-added resellers. Managed international business expansion. Traveled to trade shows and customer sites for technical reviews.

• Developed and introduced products for key oceanographic market, resulting in sales of $1.5 million.

• Played key role in successful acquisition of our largest competitor including: product consolidation to increase margins, identification of key customers, and determining marketing channels.

EDUCATION

CANISIUS COLLEGE, Buffalo, New York

B.S. - Business Administration, 1978

TRAINING/CERTIFICATION

Six Sigma White Belt Lean Manufacturing Concepts

Harvard Business School Club - Management Development Dale Carnegie - Leader in You

Philip Crosby - Quality Education System Business Law

Export Administration ISO Quality Systems

Contact this candidate