Customer Service Manager
Resume:
MELISSA CANVASSER
Los Angeles, CA 90046
**********@***.***
SUMMARY OF QUALIFICATIONS: IBM/MAC proficient: Windows XP: Microsoft Word, Excel, Office, PowerPoint, QuickBooks, Outlook, Filemaker, Pro/Agent Works, Adobe Illustrator, Twitter, Facebook, Myspace, YouTube, iTunes, Apple iLife; Nielson Music Control, BDS, Mediabase, SMART, World Sales, Napster, Music Week, Concur and Soundscan. A strong work ethic, loyal and great attention to detail. Excellent listening skills and follows directions with ease, highly organized and able to multi task efficiently in a fast paced, demanding environment. Manages time effectively in order to meet deadlines and objectives set, a professional phone demeanor including rolling calls and best under pressure.
WORK EXPERIENCE:
DOMINIUM MANAGEMENT, Beverly Hills, CA 08/08 – Present
Office Manager, Property Management
Maintain organization for property management office and oversee multiple properties. Schedule meetings and conference calls with contractors, architects and lawyers for partners. Compose personal and or business correspondence for the owners’ of the company. Prepare leases, exhibits and amendments for high-end retail and commercial properties. Monthly credit card analysis for possible disputes and follow-ups. Logistics maintenance for owners’ properties and office equipment. Order and receive office supplies, FedEx and UPS envelopes for entire office. Create allocation of Staples charges for accounting in Excel. Submit and track insurance claims for the owners and owners’ family members.
PALADIN Recruiting and Staffing Agency, Los Angeles, CA 09/07 – 06/08
Agency Account Coordinator
Provided administrative and customer service support to Account Executives, Media Planners and Client Service Managers. Assisted with advertising and media research; client reports and presentations; and project coordination, timelines, and budgets. Responded to client needs and requests. Help train new employees in the field offices.
UNIVERSAL MUSIC, Santa Monica, CA 07/04 – 07/07
Executive Assistant, International Marketing, Interscope/Geffen/A&M
Assisted the Head of International on all administrative skills. Arranged and confirmed meetings with music departments, managers, agents and music executives. Created and submitted monthly expense reports for the music department. Maintained the company website by updating artists bios, press and tour dates. Organized the International Music Summit in March 07; which involved, escorting 30 people around the Staples Center from Meet and Greet and then to their designated seats, designed sweatshirts, planned dinners and arranged all travel arrangements from booking hotel rooms and flights to all necessary ground transportation. Illustrated letters of recoupable and non-recoupable tours for management approval. Consulted with Sony movie legal affairs to confirm guidelines were followed on the artwork for Chris Cornell CD single. Served as assistant to product manager for Enrique Iglesias by distributing advance albums to all territories and made sure the video was delivered by deadline. Processed advance payments and invoices, artist per diems, production costs, travel and transportation fees for artists tours outside of the US. Coordinated phone interviews between major artists and international journalists and arranged purchase orders and process invoices for marketing and publicity expenses. Updated international world sales reports and marketing notes for the department. (3/06 – 7/07)
Executive Assistant, Radio Promotion, Universal Motown Records
Provided full administrative support to Vice President, National and Crossover Radio Promotion day-to-day administrative duties; monitored domestic and international radio charts, prioritized between answering multiple phone calls, replying to incoming e-mails, coordinating meetings and creating expense reports. Provided support for the Promotion Department by assisting with contest winners and executives travel arrangements. Updated radio reports weekly and maintained relationships with the entire crossover radio panel, as well as independent promoters and independent consultants. (7/04 – 3/06)
SABAN MUSIC GROUP, Los Angeles, CA 10/02 – 07/04
Executive Assistant, Music Publishing
Facilitated communication between movie studios, domestic/international radio stations, senior staff and CEO. Participated in planning, coordinating, and scheduling travel arrangements for MIDEM and identified and tracked usage of music from international and domestic syndication episodes. Responsible for calendar scheduling, travel arrangements, creating memos, data entry, collected and sent music cue sheets to Performance Societies for royalty claims. Implemented a new filing system to assist with growing company needs.
EDUCATION: University of Arizona -Tucson, AZ - BA Media Arts (June 2000)
VOLUNTEER WORK: Aviva Family and Children’s Services (June 2010 – September 2010), Meals on Wheels (2011)
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