Customer Service Human Resources

Syreeta M. Bivens Clark

**** ******** **** *****, ********, GA 30058

Cell: 404-***-****

************@*****.***

Objective: To secure a position with a company where I can utilize my Business Administration and Marketing Skills.

Education:

2011-current University of Phoenix-Bachelors of Science, Marketing, Atlanta, GA

2009-2010- Bauder College - Associate of Arts, Business Administration with a concentration in Marketing. Atlanta, GA

2006-2007 Central Texas College - Medical Office Administrator - Killeen, TX

2001-2002 Central Texas College - Licensed Cosmetologist - Killeen, TX

Skills

Georgia Work Ready Certified Certificate level: Silver

Computer Skills - Word, Microsoft, Power Point, Excel, Outlook, Access, Windows 98, 65wpm, 10-key

Over five years of customer service experience

Multi-task/work under pressure with a deadline

Can get the job done with minimum supervision and pay attention to detail

Strong organization skills

Proficient in accounting

Strong understanding of Human Resources

Ability to create reports and forms

Effective oral and written communication

Knowledge of management techniques

Proficient in Internet Research

Professional Experience:

2007-2008 Nu’ Physique Beauty & Barber Salon - Stylist/Owner - Killeen, TX

My responsibilities for being the owner/manager/employee at the Nu’ Physique beauty & barber salon included:

Marketing

Money management

Customer service skills

Multi-tasking

Internet

Computer and keyboarding skills

Maintenance

Written and verbal communications

Networking skills

Accounting

2005-2006 Oaks Restaurant - Grill Cook NA3 - Pensacola, FL

Cook orders on the grill within several minutes and cater parties.

2005-2006 West- American Express - Customer Service Representative - Pensacola, FL

Received incoming calls to activate new cardholders account and cross sell

2005-2005 Allstate National Catastrophe Team - Customer Service Rep./Data Entry Clerk - Mobile, AL

Take incoming calls from hurricane victims that were insured under our policy, which needed an advance off their insurance policies

Assisted insurers with geeing an adjustor assigned

Inform their adjustor of their location, or to let the adjustor know that the insurer wants to receive a call from them

Worked with Excel, making spreadsheets of a call log of everyone that we talked to in our department

Assisted the customer in any way possible if they needed additional assistance or information. I.e. FEMA; American Red Cross

1999-2003 U.S. Army - Food Service Specialist - Ft. Hood, TX

Prepared and cook all products according to a production schedule and recipe card

Interacted with soldiers while serving and initiate a professional and positive attitude at all times.

Be able to do on-the-job-training and be able to assist other workers in preparing and serving meals

Worked in other departments in the Army I.e. administration, rations, night baking, and other departments. I ETS with an honorable discharge.

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