- Highly motivated Medical Billing Office Manager with experience in office administration in the medical field and with medical billing, accounts payable, accounts receivables, collections and scheduling.
- Strong organizational skills and very detail orientated. Exceptional customer service skills and able to work well with others, problem solve, and take initiative. Ability to work independently.
- Strong team player, self motivated and able to multi-task and produce quality work. Excellent verbal and written communication skills. Bilingual.
Child Enrichment Center, Katy, TX
8/2010 – Present
Early Education Teacher’s Assistant
Provide classroom instruction to children. Assistance with daily routines, curriculum, and various activities throughout the day.
Assist with organizing activities for the students and provide a positive, encouraging, and caring environment for the children.
Richard & Patricia Park, LCSW, LCDC, SAP, El Paso, TX
3/2002 – 11/2009
Responsible for all of the medical billing using Lytec software to all major insurance companies, Medicare, Medicaid, employee assistance programs and third party administrators, as well as the scheduling for the office. Bill insurance companies both electronically and on paper claims and bill secondary insurances.
Accounts payables, receivables and collections from patients and insurance explanation of benefits. Register patients, data entry of insurance and patient payments. Run monthly reports. Verification of insurance benefits and pre-certifications for patients.
Meet strict deadlines with insurance billings pre-authorizations and re-submissions. Draft appeal letters for denied claims. Handle all patient accounts with confidentiality.
Provide excellent customer service to our patients and when working with insurance companies. Keep up with the re-credentialing process for the providers as well as joining them to insurance panels and employee assistance programs.
Resolve insurance issues, disputes, and inquiries in a timely manner. Knowledgeable with CPT codes and ICD-9.
Coordinate travel arrangements including air, lodging and transportation. Submit travel expenses and reconcile. Handle deposits for the office.
Order and purchase office supplies. Office support and knowledge with fax machine, copier, computer and filing. Knowledgeable with Microsoft Office.
Attend bi-monthly insurance meetings.
Leah Miller, LPC, MA, El Paso, TX
9/2008 – 3/2009
Temporarily hired for a couple of hours per week to train the office manager with the medical billing.
Assist with registration of patients, insurance verifications, pre-authorization, clean claims, insurance inquiries, and re-submission of denied claims.
Check reports, accounts payable and accounts receivables.
Joe Mendoza M.D. – Obstetrics and Gynecology, El Paso, TX
Responsible for billing all medical and surgical claims for office and hospital visits with electronic and paper billing.
Verify all insurance benefits and obtain pre-authorizations for medical procedures.
Insurance collections for claims unpaid. Meet strict deadlines with insurance billings and pre-authorizations. Handle all patient accounts with confidentiality.
Explain all insurance issues, denials, and explanation of benefits and concerns with patients.
Roberta L. Fennig, M.D., D.O., & Associates, El Paso, TX
Responsible for answering phones and scheduling appointments for the doctor, as well as five other providers in the office.
Filing of charts and dictation of patient clinical notes for the doctor. Handle all patient accounts and files with strict confidentiality.
Obtain insurance information from all patients.
El Paso Community College - El Paso, TX
Majoring in Accounting – Obtained 68 college credit hours
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