Customer Service Manager

Robert Gonzales

**** ******** **

San Antonio, Texas 78223

Cell: 210-***-****

Email: u5oex7@r.postjobfree.com

QUALIFICATIONS:

•Work well without supervision

•Bilingual English/Spanish with the ability to translate

•Ability to prioritize and remain focused on the essence of an issue

•Excellent with customer support services

•Skilled at learning new concepts quickly while working well under pressure

EXPERIENCE:

02/09-7/12 Home Health Innovations San Antonio, TX

Sales and Marketing Manager/Representative

•Generating business from territory referral sources to meet revenue goals

•Works with office staff to ensure that new business successfully goes to start of care

•Coordinates with operational and clinical leadership to ensure extraordinary customer service

•Demonstrates growth results

•Experience in public speaking; demonstrates presentation skills

01/08-02/09 Soft Touch Home Health San Antonio, TX

Sales and Marketing Representative

•Generating business from territory referral sources to meet revenue goals

•Works with office staff to ensure that new business successfully goes to start of care

•Coordinates with operational and clinical leadership to ensure extraordinary customer service

•Demonstrate growth results

11/96-01/08 Dr. Mario Juarez, MD Family Practice San Antonio, TX

Office Manager/Massage Therapist

•Managed office

•Answered multi-line telephone, routed calls, and took accurate messages

•Performed faxing, photocopying and filing duties

•Trained new hires

•Managed multi-lined phones

•Process client files and schedule appointments

•Handles various bookkeeping duties

08/92-08/96 United States Navy San Antonio, TX

Radio Technician

•Arrange conferences calls and meeting

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EDUCATION:

May 1992 Antonian High School High School Equivalency Diploma San Antonio, TX

Oct 1993 Boston College Associate’s Degree Boston, MA

June 1996 European Massage Therapy Massage License San Antonio, TX

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