Customer Service Quality Assurance

NADEGE L. ANDERSON

Orlando, Florida *****

Phone: 321-***-****

E-mail: u5kdhq@r.postjobfree.com

OBJECTIVE

Seeking a Medical Assisting position with a positive, progressing organization, where my knowledge and training will be fully utilized, provides an opportunity to further my professional experience and career growth.

EDUCATION

City College Casselberry, Florida

Associate of Science, in Allied Health, Medical Assisting Degree

Graduated July 2011 Cumulative GPA: 3.7

Florida College of Natural Health Orlando, Florida

Therapeutic Massage

Completion: May 2008

CERTIFICATIONS

• First Responder – CPR, American Heart Association

• Domestic Violence – HIV/AIDS

• OSHA/Blood Borne Pathogens Standards – HIPPA

• Phlebotomy

• CNA Certification

• NCCT-CMA Certification

HONORS

• Perfect Attendance

• Student of the Quarter

• President’s List

SKILLS

• Strong communication and organizational skills, with typing speed of 50 wpm.

• Task oriented, highly motivated, positive attitude, and always a team player.

• Able to prioritize workload, complete all tasks in a timely manner, with high attention to detail.

• Experience in customer service, customer relations, customer care, and quality assurance. .

• Vital sign Glucose Testing

• Phlebotomy Immunizations

• Injections Assisted with Pelvic and Breast exam

• Capillary Puncture Instrument Sterilization

• Urinalysis Supply Inventory

• Dispense Oral Medication Office Administration

• Billing and Coding Verify Patient Insurance

LANGUAGES

Bilingual, able to speak and translate the English, French and Creole languages fluently

EXTERNSHIP EXPERIENCE

Women Caring For Women, Orlando Florida 6/29/2011-7/29/2011

Medical Assistant Extern

• Recorded patients medical history, vital statistics and information such as test results in medical records

• Prepared treatment rooms for patient examinations; kept the rooms neat and clean

• Interviewed patients to obtain medical information and measured their vital signs, weight, and height

• Cleaned and sterilized instruments and disposed of contaminated supplies

• Prepared and administered medications as directed by a physician

• Explained treatment procedures, medications, diets and physicians' instructions to patients

• Helped physicians examine and treat patients; handing instruments and materials

• Collected blood, tissue or other laboratory specimens, logged the specimens, and prepared them for testing

EXPERIENCE

Grand Villa Senior Living Orlando, Florida

Medication Technician October 2009 – Present

• Verifies identity of patient, records name of drug, dosage, and time administered. Presents medication to patient. Take vital signs or observes patient to detect response to specified types of medications and prepares report and/or notifies designated personnel of unexpected reactions. Record and restock medication for patients.

• Provides direct patient care, such as bathing, dressing, feeding patients, and assisting with examinations and/or treatments.

Maxim Healthcare Orlando, Florida

Patient Care Technician July 2007 – Sept 2009

• Assist Doctors, Nurses, and other health care professional support staff, while providing direct care to the patients, such as bathing dressing, feeding patients, and assisting with examinations and/or treatments.

• Take vital signs (height, weight, respiration, pulse, temperature, blood pressure and responsiveness. Record accurate pertinent information for patient’s chart.

Race Trac Gas Station Orlando, Florida

Cashier, Customer Service Representative June 2006 - June 2007

• Provided outstanding customer service. Greeted all customers, Computed total purchases, received and processed cash or credit transactions. Maintain knowledge of all sales, promotions, policies, procedures, and security practices. Maintain records of inventory, restocked as needed, and maintained cleanliness of store.

Central Florida Adult Medicine Orlando, Florida

Receptionist March 2004 – June 2006

• Operated multi-lined telephone system, screened and forwarded calls, and provided proper information. Greeted patients entering establishment, determined the nature and purpose of visit.

• Scheduled, rescheduled, and cancelled, patients appointments.

• Retrieved patient’s file from filing system and assured that everything was completed in length correctly. Verified patients proof of insurance.

Maxim Health Care Melbourne, Florida

Mobile Certified Nurse’s Aide November 2002 – March 2004

• Observed and evaluated patients’ performance, social behavior, and physical health.

• Made sure patients daily routine was successfully completed safely, such as bathing, dressing, bathing, feeding, and exercising. Lifted and moved patient from bed to wheel chair if needed.

• Light house duties if patients are incapable, such as washing, folding, and ironing.

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