RICK L. CHEATHAM

*** ******** *****.

Goose Creek, South Carolina 29445

H/C: 843-***-****

E-mail: u5isnz@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Profile: • 25 years of cumulative training and progressive experience in systems design, installation/ repair and project coordination of VOIP/data network communication systems.

• Candidate: RCDD (Registered Communication Design & Distribution) Certification Exam.

• Proven expertise and leadership capabilities in installation, troubleshooting, maintenance and repair of VOIP/data networks, fiber optics, and facilitating workable strategies for maximum effectiveness.

• Knowledgeable: Microsoft Windows NT/XP, Office.

• Established analytical, organizational, administrative, communication, technical, leadership, problem resolution, time management and customer service skills…Motivated self-starter and team player.

EMPLOYMENT HISTORY:

August 2006 Senior Telecommunications Administrator

November 2010 South Carolina Federal Credit Union, North Charleston, South Carolina

Implemented new server based VOIP phone system (I3 Interactive Intelligence) including Dialer, screen and voice recording, desktop client and full call center applications

Implemented new DS3 Smarting installation including 16 PRI circuits

Cut over 72 ATM’s to new MPLS network

Installed and implemented new Blackberry Enterprise Server and 60 new devices

Responsible for design, development, implementation, and analysis of telecommunications products and systems

Responsibilities in reference to existing telecommunication and internet systems include but are not limited to: analyzing test data and making recommendations, monitor system performance and troubleshoot to resolve problems, perform minor equipment repairs, develop and document guidelines for installation, maintain adequate amount of backup components, oversee and or direct work of communication and PBX/VOIP hardware vendor personnel.

Established and maintained vendor relationships to learn about available products and services, and make recommendations for implementation.

Identified, composed and supplied technical specifications to vendors for RFP.

Monitored PBX/VOIP system performance to ensure dependable and uninterrupted operation of telephone communication; oversee correction of PBX/VOIP alarm conditions.

Conducted surveys to determine user needs. Classify customer requests and requirements; translate needs into business solutions.

Developed and maintained contingency plan for catastrophic events(Disaster recovery)

Directed the creation of new user lines and equipment and relocated existing users with telephone extensions, calling features, voice mail and access codes. Trained users in use of equipment to identify and solve data communication issues.

Maintained and monitored Internet connection, circuits and datacom connections to ATMs.

Established and coordinated all ATM connects and disconnects with vendor and appropriate departments.

Maintained and oversaw installation of voice and data cabling infrastructure throughout credit union.

Monitored LAN/WAN performance and troubleshoot and resolve and problems.

Maintained working knowledge of wireless services and capabilities to include cellular voice, data, and text messaging.

Installed, maintained, and supported helpdesk software application. Responsible for upgrades and training of new users.

Responsible for all telecommunications billing and expenses

Selected vendors and negotiated contracts for credit union telecommunication needs to include voice, data, and wireless services.

January 2006 Lead Technician

to August 2006 Cynergi Systems, Charleston, South Carolina

Supervise multiple sites and several technicians in the installation of VOIP systems, Bogan/valcom paging, Biometric access control systems, Bose pro audio and CCTV for school districts within South Carolina.

January 1999 Project Team Leader / Systems Technician

to August 2005 BellSouth Communications, Charleston, South Carolina

Led, managed and coordinated technician teams in installing, troubleshooting, maintaining/repairing various voice/data communication systems/equipment (Nortel, Adtran, Cisco, and PBX systems to include: Nortel’s option’s 11 through 81C, Full VOIP) for client account projects.

Completed installation of a new call center and upgraded PBX system to Voice Over IP solution for South Carolina Federal Credit Union, to include: adding agent greeting, Tapi, Portal and Symposium servers for over 800 workstations at the main facility, plus 15 branch offices (2004-2005).

Led and coordinated (20) technicians in installing the Nortel PBX 81C with eight fiber remotes for the cutover to new system at Roper Hospital with 1000 plus workstations.

Led and coordinated a team of (5-8) Systems Technicians in timely completing a $3.3 million project for Blue Cross / Blue Shield of South Carolina’s corporate headquarters and 10 sites in the state.

Replaced the existing Siemons system with three Nortel PBX’s, including Call Pilot (voice mail) and Symposium (call center) for over 3000 workstations (2001-2002).

Installed Nortel Voice Over IP Solutions, Signaling Server, Cisco’s Call Manager and other server based applications, including Nortel’s Call Pilot, Symposium call center and Optivity Telephony Manager (OTM) systems for various assigned client accounts.

Installed, maintained and repaired T-1’s, PRI’s and channel banks, including performing all database programming for installed systems.

October 1997 Installation Supervisor

to December 1998 Enterprise Network Services, North Charleston, South Carolina

Managed and coordinated all operational phases of data networking wiring and fiber optic backbone installations for assigned district schools, including supervising (2-3) team technicians.

1995 - 1997 Lead Systems Designer / Installer

ITS (Information Technology Systems), Hanahan, South Carolina

Designed and installed the structured wiring system for voice/data network and fiber optic backbone at Santee Cooper’s main facility and generating plants (statewide).

Instrumental in completing the three year contracted $1 million+ project eight months early.

1990 - 1995 Biomedical Field Technician

Mediquip, Incorporated, St. Louis, Missouri

Installed, troubleshot, maintained/repaired biomedical equipment (sterilizers, incubators, stretchers, operating tables, instrument cleaning machines, etc.) and associated electrical, electro-mechanical systems/components, including 110/220 circuits, steam valves and hydraulic at assigned hospitals.

Education/Training: Nortel Networks Certificates of Completion: Signaling Server (VOIP)…Call Pilot (Voice Mail)…BCM

(Business Communications Manager)…OTM (Optivity Telephony Manager)…Symposium (Call Center)

Interactive Intelligence(I3) Administrator, Supervisor, screen recording, full call center applications

Seicor Certificate of Completion: Fiber Optics Certification - 1997

Diploma: Wood River High School, Wood River, Illinois - 1978

REFERENCES: Available Upon Request

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