Project Manager Software
Resume:
Woody Nicolas
Baldwin, NY *****
*****.*******@*******.***
Summary
Solutions-focused, team oriented IT Professional, with over fifteen years of broad-based experience working in a fast paced retail IT environment. Extensive experience in all phases of the project life cycle, from initial feasibility, analysis, and conceptual design through implementation and enhancement. I am a dedicated IT Professional, who has developed good decision-making skills to solve complex issues and also to meet the challenges of constantly fluctuating retail IT environments.
• Manage and set priorities for the design, maintenance, development and continued evaluation of all infrastructure systems including LANS, WANS, Internet, Intranet, Exchange Email, Sonic Firewall, VPN, security, wireless implementations, servers and telecommunication equipment.
• Responsible for the financial accountability of all projects and insure its objectives are within budget guidelines, completed on time and accurately by all team members.
• Develop, implement, and maintain policies and procedures and associated training plans for infrastructure administration and project management.
• Design and execution of short and long term strategic plans to ensure Data Center infrastructure capacity meets existing and future requirements.
• Responsible for the day-to-day Operational Support of all systems hardware and software for E-commerce systems.
• Responsible for streamlining a process that resolved major company inefficiency for 45 stores nationwide resulting in a 30% decrease in operating cost.
• Responsible for the planning and coordination of all data communication for 45 retail locations.
• Responsible for the hardware and application systems at all retail and warehouse locations.
• Developed and supervised a strong, proactive and efficient IT Systems group.
• Decision maker in the development of IT strategies in collaboration with Executive Management.
PROFESSIONAL EXPERIENCE
Sam Ash Music Corporation 2005-Present
Manager of I.T. Infrastructure Support
• Currently working with AT&T to upgrade network bandwith at all 47 retail location.
• Manage Infrastructure department which supports the central office
and 47 locations nationwide.
• Design and implement infrastructure including LANS, WANS, Internet, Intranet, Exchange Email, Sonic Firewall, VPN, security, wireless implementations, HP servers and telecommunication equipment.
• Worked with vendor to assist with the implementation of Cisco VOIP system at central office for over 200 users. Currently responsible for the installation of new phones, moves and changes as requested.
• Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
• Test network performance and provide statistics and reports; improved strategies for maintaining server infrastructure.
• Conduct research and make recommendations on projects, services, protocols and standards.
• Interfaced with executive team to implement efficient technology into new and existing retail locations.
• Direct and coordinate activities of project personnel to ensure the project progresses on time and on budget.
• Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services.
• Manage operational cost for expanded functionality.
• Practice IT asset management, including maintenance of component inventory and related documentation.
• Manage hardware and software support for corporate and store locations.
• Implementation of slip printers reducing material consumption and end processing resulting in a 40% decrease in operating cost while solving the number one customer complaint.
• Restructured the policies for the maintenance of company devices; dropping the cost and time of unit maintenance ultimately saving the company 25% on I.T purchases, repairs and labor.
• Train, coach, and mentor Infrastructure staff and other junior staff members.
Modell’s Sporting Goods Inc. 1996-2005
Manager of Store Systems
• Oversaw the technical operation of over 120 retail locations.
• Implemented a major role out of a new point of sale hardware and software system to over a 100 retail locations.
• Coordinated the implementation of server technology at all locations.
• Managed the installation of a customized credit card application system for each store location.
• Managed the Time and Attendance application for all retail stores.
• Maintained inventory software application and its associated hardware.
• Maintained network connectivity for each location.
• Assisted with the implementation of the warehouse management system for the company distribution center.
• Oversaw the support of hardware and software support for over 100 locations.
• Project Manager for all phases of system delivery, installation, and training.
• Documentation of all technical updates that pertain to store systems.
• Cost analysis, and purchase of all hardware and software.
• Negotiate contract agreements with vendors and establish good working relations to ensure quality service.
• Established customized solutions to resolve support calls to ensure company’s 48 hour customer support policy.
• Increased the efficiency of the department by organizing and designing a test lab to replicate store level hardware and software issues.
• Planned and conducted performance appraisals of staff, administered disciplinary action, raises, bonuses and promotions when necessary.
• Assisted VP of Information Technology with the development of new policies and procedures.
• Responsible for the supervision of IT group.
EDUCATION
New York Institute of Technology Old Westbury, NY
Bachelors in Electro-Mechanical Engineering
Novara Institute of Computer Education Westbury, NY
Microsoft Certified Systems Engineer Course - MCSE Windows
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