CNA looking for employment

Cort R Hopson

** ******** **** ** *** ****

Columbia, SC 29223

803-***-**** (Home): 803-***-**** (cell)

**********@*****.***

Education

GED, Watkins Education Center, Columbia, South Carolina

BSN Nursing, South University, Columbia, South Carolina, Currently attending

Certified Nursing Assistant, Columbia Healthcare Services, Columbia, South Carolina

Professional Experience

Business Intern October 2009 – December 2009

City of Columbia Office of Business Opportunities, Columbia, South Carolina

• Answer telephones, greet and assist walk-in clients

• Sort and file letters correspondents and documents

• Assist with distribution of marketing, advertising, and programmatic materials

• Utilize Microsoft office products

• Utilization of basic office machines, (i.e. photocopier, adding machine, fax machine, etc.

CSR Tier 1 March 2009 – October 2009

Teleperformance, Columbia, South Carolina

• Inbound and outbound call center rep

• Troubleshooted DirecTV customer issues

• Scheduled service calls and service upgrades

• Issuing billing adjustments and credits

• Knowledge of Doris, Rio and OLE call center systems

Customer Service Associate January 2009 – March 2009

The Kangaroo, Columbia, South Carolina

• Handled customer returns and purchases

• Responsible for operating and maintaining and accurate cash drawer

• Completed daily shift report and balancing the safe

• Cleaned and maintained the store and my immediate work area

Interim Organist May 2008 – October 2008

St. Luke’s United Methodist Church, Lancaster, South Carolina

- Planed service music for Sunday services, weddings and funerals

- Accompanied adult and children’s choir, soloists, and instrumentalists

- Maintained the music library

- Followed music budget guidelines

Customer Service Associate November 2007 – January2008

Circuit City, Columbia, South Carolina

• Handled customer purchases and returns

• Processed customer store credit application

• Answered the multi-line telephone system

• Filled office documents

• Operated the cash register system

Cashier September 2005 - December 2008

Chick-Fil-A, Columbia, South Carolina

• Provided excellent customer service

• Processed customer transactions

• Operated and maintained an accurate cash drawer

• Assisted manager with all other duties as designated

Computer Skills /Related Skills

• Microsoft Word

• PowerPoint

• Microsoft Excel

• Internet and webpage design

Scholarly/Personal Affiliations

• Columbia Chapter America Guild of Organists/AGO – member

• Outsmart Youth Committee

References

Available Upon Request

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