Customer Service Representative
Resume:
Kyle F Koontz
Boston, MA 02113
****.******@*****.***
Results-focused and integrity-driven professional with a solid foundation in customer service and sales. Fast learner with the ability to quickly grasp new concepts and systems.
Employment
Sep 2011-Present Randstad Boston, MA
Customer Service Representative
The last assignment that Randstad had me do was for a company called Liaison International. At Liaison International I assisted applicants with their applications for a number of different medical schools. I had to be able to answer any questions they had in regards to the application or if they had any issue with the application I had to help them work it out in a timely fashion. Before this assignment ended the company had me on their three busiest services and it was in a very fast paced environment
Nov 2010-Aug 2011 Dish Network El Paso, TX
Customer Service Representative I
Was in charge of assisting customers with billing, technical issues, taking payments and making changes to customers’ accounts all while adhering to company policies and procedures. Was consistently the top performer on the team along with being one of the top 5 performers through out the location.
May 2009-Nov 2010 Empire-Today, LLC. El Paso, TX
Product Estimator
Responsible for making sure that enough carpet or flooring is secured for each customer order. Mainly responsible for providing accurate and timely conversions for the nightly measurements submitted by the sales representative.
Customer Care Associate
Accountable for booking appointments, assisting sales representatives with the processing of credit applications and taking payments.
• Quality at or above 90% in October and November
• Conversion above 78% in October and November
Aug 2008-May 2009 Target Brandon, FL
Hardlines
Responsible for providing guests with exceptional customer service, restocking and tidying the store and manning a cash register.
Sep 2005–Nov 2007 Blockbuster Video Inc. Brandon, FL
Shift Leader
Responsible for the supervision and ongoing training of 10 customer service representatives. Cash handling experience includes preparing deposits, reconciling cash drawers, monitoring store safe. Resolving customer complaints with a commitment to customer loyalty while ensuring appropriate store policies and procedures were adhered to.
Customer Service Representative
Duties included, but not limited to, manning a cash register, performing price checks and restocking merchandise.
• Repeatedly named by customers during surveys as being a key player in providing a pleasant shopping experience.
Education
Mar 2008-Apr 2009 Devry University Tampa, FL
Majored in Business Administration with a focus on Project Management
Aug 2005-2006 Hillsborough CC Brandon, FL
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