Customer Service Quality Assurance
Resume:
SWEET FERLYN ABADINES DELA CRUZ
New Sta. Ana Rd. Brgy. 6, Paete, Laguna
MobileNo.: 091*-*******;
E-mail Add: ***************@*****.***
Birthday : April 1, 1981
Birthplace : Sta. Cruz, Laguna
Age : 30
Gender : Female
Religion : Roman Catholic
Citizenship : Filipino
Height : 5’6”
Weight : 75 kg.
Civil Status : Married
Husband : Andrew B. Dela Cruz
Occupation : Laborer
Daughter : Kim Andrei A. Dela Cruz
Language Spoken : Tagalog and English
Company: Pagsanjan Medical Clinic, Inc.
And General Hospital Pagsanjan, Laguna Date: June 10, 2006 to present
Position: Admin Staff /Accounting Staff / Bookkeeper
Preparation and releasing of Payroll.
Preparation of Overtime.
Preparation of Monthly Gov. Mandated Contribution.
Preparation of Voucher and Checks of Doctors and Suppliers for payment.
Preparation of Monthly Report including check issued, daily expenses, daily income.
Recording and Encoding of Daily Expenses.
Recording and Encoding of Daily Income
Recording and Encoding of Statement of Accounts (In-Patients).
Check for the completion of insurance form.
Bookkeeping.
Company: Interphil Laboratories, Inc.
Canlubang Laguna
Date: February 9, 2006 – April 20, 2006
Position: Data Encoder/Clerk
Preparation of Forms used for Quality Assurance
Encoding of Daily Inventory.
Arranging schedule of the manager.
Logging of all batch products subjected to Quality Assurance for the Day.
Preparation and computation of Overtime of employees.
Company: Exotic Restaurant (Pilipinas Kyuritsu Inc.) Lipa City Batangas
Date: January 5, 2004 – June 30, 2004
Position: Cashier
Daily Cashiering.
Computation of Daily Income
Assisting Food Server
Maintaining the cleanliness of the work area.
Company: All Asia Customer Service, Inc.
Cabuyao, Laguna
Date: August 2003 – January 4, 2004
Postion: Customer Service Representative
Handling of Calls including irate subscriber from:
Globe Telecom Account
Touch Mobile Account
Autoload Max Account
Hardworking and Flexible
Has good human relation
Can follow instruction with minimum supervision
Patient and versatile
Computer Literate
• Knowledgeable in Microsoft Office (Word, Excel, Power Point, Acess, and Visual Basic 6.0)
• Knowledgeable in Web Designing using (Dream Weaver, Fireworks, Flash, and Swiss)
TERTIARY
Bachelor of Science in Computer Science
AMA Computer College
Sta. Cruz, Laguna
S.Y. 1998 – 2002
CISCO01 – Networking Fundamentals (CSNA01) Certified
AMA Computer College Sta. Cruz, Laguna
First Semester, School Year 2000-2001
CISCO02 – Router Theory and Router Technology (CSNA02) Certified
AMA Computer College Sta. Cruz, Laguna
Second Semester, School Year 2001-2002
CISCO03 – Switch Management and Router technology (CSNA03) Certified
AMA Computer College Sta. Cruz, Laguna
First Semester, School Year 2001-2002
SECONDARY
Pedro Guevarra Memorial National High School
Sta. Cruz, Laguna
S.Y. 1994 – 1998
INTERMEDIATE
Immaculate Concepcion Catholic School
Sta. Cruz, Laguna
S.Y. 1988 – 1994
Visual Basic: Concepts & Programming
AMA Computer College Sta. Cruz, Laguna - September 28, 2000
Career Orientation
AMA Computer College Sta. Cruz, Laguna - September 28, 2000
PROLOG
AMA Computer College Sta. Cruz, Laguna - September 28, 2000
CISCO E-COMMERCE WORLD EXPO 2001
Megatrade Hall SM Megamall Ortigas Q.C.
Network Security (FIREWALLING)
AMA Computer College Sta. Cruz, Laguna - June 20, 2001
Macromedia Flash 5
AMA Computer College Sta. Cruz, Laguna - October 26, 2001
Classification and Coding of Diseases using the International Classification of Diseases Version 10 (ICD-10)
Pagsanjan Medical Clinic Inc. Pagsanjan, Laguna - April 29-30 & May 6-8, 2008
Nenita Gajitos
Municipal Registrar
Municipality of Paete, Laguna
Elmoise Afurong
Ex-Mayor/Businessman
Exotic Longos Kalayaan, Laguna
James Unson Linson
Owner / Manager
HENLIN PAGSANJAN
and
Pagsanjan Medical Clinic, Inc.
Pagsanjan, Laguna
I hereby certify that the above information is verified true and correct to the best of my knowledge.
_______________________
Sweet Ferlyn A. Dela Cruz
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