Project Manager
Resume:
Ruth K Greenlaw
********@***.***
Lean/Six Sigma Black-belt
Operational Excellence professional with a proven results oriented track record in managing cross-cultural project teams to maximize process efficiency/effectiveness manage change and deliver bottom-line return on investment. Work with Deloitte Services included financial analyses, process assessment and solution implementation for Information-Technology, Workplace Services, Real Estate (Facility utilization), Audit & Enterprise Risk Services (Engagement Profitability), Financial Advisory Services (Revenue Forecasting), and US-Firms Finance.
Deloitte Internal Consulting Experience
Recent Major Project/Activity
Key Accomplishments
“Federal-Compliance Activity Based Costing”
Project Sponsor:
Federal Government Services Organization
* Performed activity based costing (ABC) analysis of Federal Compliance team activities. As a result of this project the organization was able to soundly estimate the cost elements of its products and services.
“Safe Harbor Initiative”
Project Sponsor:
Office of Privacy
* Performed as a project manager on a project aimed at performing the firm’s annual data privacy verification. Intended for organizations with business within the European Union (EU) and the US, the Safe Harbor Principles are designed to prevent accidental information disclosure or loss. Certification of compliance allows the US Member Firms to transfer business information to and from EU Member Firms and/or clients in compliance with the more stringent EU data privacy rules.
“Estimated Time to Complete”
Project Sponsor:
Audit & Enterprise Risk Services
* Lead a team of audit and enterprise risk management professionals designing a system to track and report on the estimated time needed to complete a client engagement. The project resulted in enhanced capabilities for senior management to track project burn rates and forecast engagement profitability, and reduced engagement overhead costs for the Central Region by $750K annually.
“Real Estate Utilization”
Project Sponsor:
Field Operations
* Lead a team analyzing forecast methods for estimating future real estate space needs. As a result the firm avoided $1.4M in projected costs for their Hermitage, TN. and Charlotte, NC facilities and gained leadership approval for additional projects to determine savings opportunities for Denver, Chicago and New York City area facilities.
Professional Certifications & Affiliations
* Examiner - The Partnership for Excellence (Ohio, Indiana & West Virginia Baldrige Affiliate).
* Lean Six Sigma Black Belt – First Data Corporation
Core Areas of Proficiency
Analytic Solutions: apply quantitative tools and techniques to analyze business and operations issues/problems and analysis (e.g. forecasting) to develop recommendations for improvement.
Business/Operations assessment: applying improvement/assessment methods to identify recommend and implement improvement opportunities aligned with strategy/operations that drive business results.
Change management program deployment: develop programs (i.e. communications) to lower resistance to change and ensure successful execution of improvement recommendations.
Improvement methodology implementation: deliver and deploy continuous improvement methodologies/tools to reduce or avoid costs; improve productivity, & operational effectiveness.
Performance metrics, control, and sustainability: employ a disciplined approach to enhance the ability to measure, monitor, and sustain performance that drives accountability for results.
Process design/improvement: Identify, analyze, and improve existing processes; and, design new processes to enhance service quality, improve productivity, efficiency, and for cost avoidance.
Project management & implementation: provide a disciplined approach to implement solutions knowledge to resources to embed project management skills to operate effectively.
Service Quality Program support and implementation: design, deliver, and deploy a “voice of the customer” program to help identify customer requirements and satisfaction levels.
Ruth K Greenlaw
740-***-**** ********@***.***
Experienced Lean/Six Sigma Black-belt, business analyst and project deployment professional with a proven results oriented track record in leading multi-cultural teams to maximize efficiency and effectiveness to deliver bottom-line revenue. Specializing in transaction based processing, an accomplished senior IT manager with over twenty years’ experience in the development and implementation of mission critical business systems. Extensive experience with business requirements collection, design, development, and deployment of mission-critical business systems for global organizations in the financial services industry.
Strengths include:
* Strategic Visions & Project Planning
* Financial & Business Analysis
* Budget & Cost Control
* Operational Efficiencies
* Productivity & Time Utilization
* Process Re-engineering
* Technical Design & Support
* Management Collaboration
* Team Building & Staff Leadership
* Coaching and Mentoring
* Value Stream Development
* Six Sigma, Lean
PROFESSIONAL EXPERIENCE
Deloitte Services LP 09/2006 – present
Lean six sigma black-belt / member of a global team of performance improvement professionals delivering consulting services to internal client-facing and support groups driving operational excellence throughout Deloitte US. The work focused on all aspects of performance improvement, project management, operational assessment, and strategic/operational planning.
Western Union Processing Ltd (A First Data Company) 04/2002 – 08/2006
Business Systems Architect / Applications Delivery Manager – AML Compliance applications. Designed, developed and implemented anti-money laundering (AML) compliance processing applications for Western Union money transfer systems. These applications significantly reduced the risk of non-compliance with Banking, AML and Money Transfer laws in the 192 countries Western Union does business in, and improved money-transfer processing capacity to support $172M in increased business volume.
OptiMark, Inc. 06/1999 – 02/2002 System Architect / Project Lead - Co-Designed and Implemented the NASDAQ ‘SuperMontage’ trading system. As a member of an 8 person design team served as project lead for the Database Management and Query Services portion of the System. Data Query Services (DQS) provides rapid query access to a centralized SQL repository of quote, order and market participant position data, collected from the NASDAQ SelectNet, SOES, Super-SOES and SuperMontage trading systems. Coded in Native mode ‘C’, the DQS design provides the NASDAQ with a modular, highly scalable system for data collection, data dissemination, and market analysis. Implementation of the SuperMontageSM system moved the NASDAQ to their Next Generation Market Platform, providing more transparency, more access to liquidity and a more stable trading environment for their buyers and sellers.
Coffee, Sugar & Cocoa Exchange / N.Y. Board of Trade 10/1996 - 06/1999 Senior System Analyst / Project Lead – Co-Designed, and Implemented the New York Board of Trade Co-Processing System. In July of 1998, the Coffee, Sugar & Cocoa Exchange merged with the New York Cotton Exchange and Cantor Fitzgerald Financial. The Co-Processing project integrated trades flow processing, and communications protocols used by the three exchanges, combined trade clearing, accounting and reporting functions, and streamlined the program code base, trading and back-office processes. The system consolidation resulted in more efficient trades-flow processing for the newly formed commodities exchange and eliminated redundant processing and service costs.
Designed, Developed, and Implemented a System for Price Quote Reporting (SPQR). SPQR Captures and disseminates commodities trading, pricing and quote information. External market data is collected via communications lines from Reuters, Knight-Ridder, and Bridge-Data, and displayed on overhead monitors on the trading floor. Trade information gathered from ring-reporters using hand-held units and data entry terminals, is validated, and disseminated to display devices on the trading floor as well as to outside vendors, and to the world via the Ticker. SPQR’s flexible modular design allowed the exchange to retain much of its legacy TAL and COBOL database processing, while integrating legacy X.25 protocols with TCP/IP in its communications infrastructure. The resulting communications infrastructure enhancements provided the exchange with the flexibility to continuously improve reporting communications to keep pace with the speed of business and technology.
Merrill, Lynch, Pierce, Fenner and Smith 10/1992 – 10/1996
Senior System Analyst - Mapped trade flow process, Coded, Tested, and Implemented the Liquidities Management System (LMS). LMS provide a Desktop/Laptop tool for Clients to purchase products including Commercial Paper, Government Funds, Municipal Bonds, Fixed Income/Equities and “Variable Rate Preferred’s”. This PATHWAY SCOBOL system continues to produce over $1 billion in revenue per year.
New York Mercantile Exchange / ZYNCON Corporation 01/1980 – 10/1992 Programmer/Analyst - Implemented the Option’s Trading System Back Office processing and Reporting resulting in a doubling of product offerings and revenues.
Documented and deployed service training for the NYMEX Futures Trading, Options Trading, Clearing & Batch processing & Reporting Systems providing Programmer’s and Operator’s with handbooks for each system, reducing the need for expensive ‘on call’ senior systems personnel by 90%.
PROFESSIONAL CERTIFICATIONS/AFFILIATIONS:
* Examiner - The Partnership for Excellence (Ohio, Indiana & West Virginia (Baldrige)) - 2010-2011, 2011-2012
* Lean/Six Sigma Black Belt Certification, First Data Corporation - 2004
EDUCATION:
1982 New York University - M.F.A. Design
1979 Mills College - B.A. with Honors
Design & Mathematics/Computer Science
References furnished upon request.
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