Customer Service Administrative Assistant

VIOMARGARY ALMONTE

** ****** ***** *** *

Whitehall, PA 18052

*******@*****.***

Home: 484-***-****

Cell: 347-***-****

OBJECTIVE_________________________________________________________________________¬¬¬¬¬-_____________

To obtain a position within a company where I will utilize my strength, my team skills, and my past work experience working in a customer service setting.

SKILLS__________________________________________________________________________________________

• Proficient in Microsoft Excel; Word; PowerPoint; Access; Outlook

• Fluent in Spanish

EXPERIENCE_____________________________________________________________________________________

12/08-07/09Wells Fargo Auto Finance, Bethlehem, PA

Collector 2

• Applied my advance knowledge of company products and services, policies, procedures, collections system when communicating with delinquent customers.

• Utilized and auto-dial system to initiate customer contact and determine reason for delinquency.

• Evaluated customers’ financial situations and negotiated for full payment or created terms for repayment.

• Skip-traced to find and collect on delinquent accounts.

• Referred more complex issues to higher collections staff.

• Worked with required software such as Fidelity Lending Portal, Web Query, LSVC Workflow, and Early Resolution.

05/06-08/07Bear Stearns,New York, NY

Derivatives Processing Specialist

• Filed electronically various types of documents that are generated or processed in Derivatives area in department database.

• Created and updated records in a work flow database.

• Communicated with middle office and Treasury department regarding matters related to derivatives transactions.

• Prepared and analyzed Microsoft Excel reports.

• Assimilated derivatives to calculate correct percent dollar value (DV01) documents.

• Efficiently uploaded the workflow database, FAS 133.

01/05-05/06Falcon Communications Inc., Bronx, NY

Customer Service Representative

• Provided excellent customer service through the funds wire business.

• Answered a high volume of phone calls in a professional manner and assisted customers with questions, directions, and concerns.

• Managed multiple tasks and deadlines in a fast paced environment.

• Interfaced with customers, suppliers, and company employees outside the immediate work area to give or exchange information.

• Performed general office duties and administrative tasks.

• Contributed to teams’ effort by performing other duties and projects as needed by management.

08/04-01/05Keltron Insurance Company, Astoria, NY

Administrative Assistant

• Answered incoming calls and facilitated the handling of request information.

• Helped customers make transactions on their accounts such as paying off their insurance, registering a car, and transferring their plates from one car to the next.

• Coordinated incoming mail distribution.

• Performed clerical duties such as copying, faxing, office organization, sorting, and running errands to designated areas.

EDUCATION_____________________________________________________________________________________

Lehigh Carbon Community College, Allentown, PA

Associate of Science in Psychology Anticipated December 2012

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