Customer Service High School
Resume:
AMELIA HENRIQUEZ
PROFESSIONAL EXPERIENCE
First Data Inbound customer service center
· Responsible for the inbound/outbound phone calls. Assist with customers billing issues.
· Timely and accurately respond to internal and external customer inquiries. Assist with the tele-check program.
· Assist customers with troubleshooting problems over the phone.
· Email and fax statements upon customer's request.
TAG Inbound tech support
07/06-08/07
· Gateway program, help troubleshooting over the phone in English and Spanish.
· Attend to customers’ every need.
· Up selling products and services.
· Suggested more ram or new system, etc, depending on their needs.
Carolina Meadows CNA
08/04-06/06
· Attend to residents’ needs of their daily living, as well as, their family members.
Estes Park Leasing Consultant
01/02-07/04
· Marketing of apartments.
· Completing walk thoughts after the residents have left to make sure no damages have occurred.
· Answer phones and simple bookkeeping.
· Collections of delinquent or past due rent.
PRC Inbound customer service center
07/99-12/2001
EDUCATION
Institution: Durham Tech
Degree: CNA
Completion Date: 07/2004
Institution: Hollywood High school
Degree: High School Diploma
Completion Date: June 1996
REFERENCES
Furnished Upon Request
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