Engineer Management

Javid Pathan

A-***, First Floor, Lucky Hall, Brahmanvadi, Kurla West

Mobile: +91-970**-*****, Email: *******@*****.***

Career Objective

To pursue my professional career with a performance oriented environment for achievement of corporate goals and personal advancement. Being ambitious and hardworking, I am looking forward to challenging my potential and I am worthy of management’s trust and confidence.

Summary

Brahmanvd

Over 3+ years of experience as a Server Engineer.

Well certified in CCNA, MCP and ITIL.

Knowledge of ITIL.

Working knowledge of active directory.

An analytical mind with the ability to think clearly and logically.

A self-motivated team player with excellent communication, analytical, relationship management and problem solving skills.

Educational Qualification

• B.E (Bachelor of Engineering)(E&CE) from VTU University, Bangalore

• Passed 12th from GSEB, Gujarat with 61%

• Passed 10th from GSEB, Gujarat with 78%

Computer Skill

Certificate Course in A+,N+, & CCNA from Netking , New Delhi

Operating Systems Windows XP, Vista

Helpdesk tool Peregrine Service Center, Wipro E-Helpline, Remedy

MS Office MS Word, MS Excel, MS Powerpoint

Email/Chat MS Outlook, MS Communicator, Lotus Notes

Work Experience

Accel Frontline Ltd:

Period : October 2010 Till Date

Designation : Associate Engineer:

Site : Peninsula land limited

Roles :

• All levels of desktop trouble shooting and provide the solution

• Installation and troubleshooting of Exchange servers 2003 Enterprise Edition.

• Creations and Management, OU’s, applying group policies and managing Printers in Active Directory.

• Monitoring and check listing of Windows and exchange servers.

• Always prepare for Disaster by taking System State and mailboxes backups.

• Installation, configuration and managing Microsoft Windows 2000/2003 Servers.

• Installation, configuration of DNS on Windows 2000/2003 Servers.

• Monitoring of Exchange Server Event Viewer logs.

• Working Knowledge of Active directory

• Be a single point of contact to all users.

Wipro InfoTech Pvt Ltd:

Period : July 2009 to May 2010

Designation : IT Engineer

Site : EXL services Pvt. Ltd

Roles:

• Take an update from technical teams and inform this to the management team.

• Take responsibility for high severity calls and resolve this within specified SLA.

• Prepare daily dashboard and update and manage the tickets.

• Follow up on all the open tickets and get these tickets closed.

• Handle and maintain centralized Incident Management, Service Management, and Problem Management

• Overall handling of SLA management, resource management, escalation management, reporting procedure, desktop activities, Asset and vendor management.

• Troubleshooting of all desktop issues.

• To provide timely updates on the progress of the assigned calls.

• Calls escalate as per the defined escalation matrix.

• To answer all the IT related queries. These queries are expected to land through phone or mail.

• Handle process with foreign clients like MetLife-US Based, YRCW US based, HIG US based and Madison- US based.

• Monitor calls and manage tickets in Wipro E-Helpline tool, Remedy tools. Setting priorities and impact of Incidents.

September2007 to June2009 (Netking Computer Education)

Role : Technical Support Engineer

• Responsible for the network, hardware and software troubleshooting

• Responsible for installation, configuration and troubleshooting of application.

• To configure & troubleshoot Network printers.

• Maintenance of Local Area Network.

Personal Details

Father’s Name : Mr. Y Pathan

Date of Birth : 02 October 1984

Marital Status : Single

Nationality : Indian

Languages Known : English, Hindi & Guajarati

Date:

Place: (Javid Pathan)

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