Customer Service Medical
Resume:
JENNIFER I. KEES
***** ********* **., *** *, Hagerstown, Maryland 21742
Email: *******@*****.***
Phone 301-***-****
OBJECTIVE
To contribute my skills and knowledge as a versatile team member, utilizing my educational background in Radiography and Magnetic Resonance Imaging, and my office, organizational, and customer service skills to enhance the patient experience.
CURRENT LICENSURE AND CERTIFICATION
The American Registry of Radiologic Technologists-RT(R)(MR)
Identification number 467685- valid through June 2013.
Maryland Board of Physicians
Radiographer License Number R0009865- valid through April 2013.
American Heart Association Healthcare Provider- valid through April 2014.
EDUCATION
September 1998-May 1999, September 2006- December 2010
Hagerstown Community College
Associates of Applied Sciences Degree in Radiology
Certification- Magnetic Resonance Imaging
May 2012-Present
Supplemental MRI Clinical education
CLINICAL EXPERIENCE
Magnetic Resonance Imaging
Meritus Medical Center- inpatient setting.
Chambersburg Memorial Hospital- inpatient and outpatient settings.
Responsible for:
Imaging patients under direct and indirect supervision.
Gathering patient history with regard to chief complaint, symptoms, and duration of illness.
Conducting patient screenings for contraindicated medical devices, and for patient safety while in the magnet room.
Production of diagnostically useful images per facility’s specific imaging routines.
Critiques of images to ensure quality; and to flag a patient’s images for a stat read when emergent pathology is present.
Successful and efficient manipulation of three unique MRI units within six months.
Equipment Experience:
General Electric OpenSpeed 0.7T
General Electric SignaHD 1.5T
Toshiba Titan 1.5T
Siemens Verio Magnetom 3T
Radiography- Multiple medical locations- inpatient and outpatient settings.
Responsible for:
Imaging patients under direct and indirect supervision.
Gathering patient history with regard to chief complaint, symptoms, and duration of illness.
Reducing patient exposure through the use of shielding, and correct exposure settings and positioning to limit repeat images.
Production of diagnostically useful images per each facility’s specific criterion.
Critiques of images to ensure quality; and to flag a patient’s images for a stat read when emergent pathology is present.
RECENT WORK HISTORY
September 2010-Present Office Secretary, Meritus Medical Center Hagerstown, Maryland
Prioritize duties to address the most critical needs first.
Efficient response to the needs and requests of personnel.
Maintain the confidentiality of sensitive issues with discretion.
Independently verify the accuracy and completeness of information of computer records without supervisory review.
Work independently on multiple actions and coordinate care with other departments.
Perform follow-up actions to ensure proper completion of duties.
Manage files by determining the accuracy of current active file systems and preparing patient files for entry into closed medical records.
Preparation, maintenance and organization of outpatient medical records.
Provide support on routine matters and perform routine office activities with standard clerical equipment.
Receive incoming mail and forward to the appropriate personnel.
Independent sorting and routing of correspondence without supervisory review.
Gather and compile information for management documents.
Prepare requests for supplies for personnel and maintain inventory of office supplies.
Receive visitors and phone calls, directing each to the appropriate staff.
Accurate order entry to provide optimum care, and aid in correct patient billing.
Maintain a professional, team-oriented atmosphere.
July 2008-September 2010 Unit Clerk, Washington County Hospital Hagerstown, Maryland
Prioritize duties to address the most critical needs first.
Efficient response to the needs and requests of personnel.
Maintain the confidentiality of sensitive issues with discretion.
Independently verify the accuracy and completeness of information on computer records without supervisory review.
Work independently on multiple actions and coordinate work with other departments, such as arranging equipment repairs.
Perform follow-up actions to ensure proper completion of duties.
Manage files by determining the accuracy of current active file systems and preparing patient files for entry into closed medical records.
Preparation, maintenance and organization of inpatient medical records.
Maintain policies and procedures for ready reference.
Inform other employees of office procedures and requirements.
Provide support on routine matters and perform routine office activities with standard clerical equipment.
April 2007-July 2008 Secretary, Office of the Public Defender of Frederick County
Frederick, Maryland
Maintain supervisors’ calendars and schedule appointments without supervision.
Maintain the confidentiality of sensitive issues with discretion.
Independently verify the accuracy and completeness of information.
Work independently on multiple actions and coordinate with other departments.
Manage files by determining the accuracy of current active file systems and prepare case files for entry into the closed status.
Maintenance and organization of client files.
Filing and cross-referencing materials by chronological sequence and maintain daily logs of items received.
Clerical work related to typing and filing motions and preparation of client communication.
Proofread letters and other documents for grammatical errors and search files, documents and other sources for pertinent information.
Receiving visitors and phone calls, and directing them to the appropriate staff.
Independent routing of inquiries to appropriate staff, respond to requests for reports, answer routine procedural inquiries and processed letters, forms, reports and documents for review and action.
Provide support on routine matters and perform routine office activities with standard clerical equipment.
January 2007-April 2007 Maryland Correctional Institution Hagerstown, Maryland
Maintain monthly inventory logs for Tool Control department, which oversees the use of various tools within the prison and is accountable for the return and maintenance of tools.
Maintain supervisors’ calendars and schedule appointments without supervision.
Preparation, maintenance and organization of inmate information.
Maintain the confidentiality of sensitive issues with discretion.
Manage files by determining the accuracy of current active file systems and prepare case files for entry into the closed status.
Independently verify the accuracy and completeness of information on computer records without supervisory review.
Filing and cross-referencing materials by chronological sequence and maintain daily logs of items received.
Receiving visitors and phone calls, and directing them to the appropriate staff.
Independent routing of inquiries to appropriate staff, respond to requests for reports, answer routine procedural inquiries and processed letters, forms, reports and documents for review and action.
Provide support on routine matters and perform routine office activities with standard clerical equipment.
REFERENCES
Available Upon Request
Contact this candidate