Manager Customer Service

YESENIA RODRIGUEZ

*** ***** ******, *********, ** 18017 • 610-***-**** • email: *********@*****.***

EDUCATION

Berkeley College, 2006

Associates, Accounting

COMPUTER SKILLS

Accpac, Access, Quick Books, Excel, Word, Power Point

ADDITIONAL SKILLS

Spanish, English and Italian

WORK EXPERIENCE

2005-Present Chief Fire Prevention, Mount Vernon, NY

Accounting Manager

• Performs all tasks pertaining to Account Payables, Account Receivable, Collections, and Billing

• Serves as a backup to the Chief Finance Officer

• Performs data entry, answering phones, assist in scheduling appointments

• Prepares paperwork and files liens as necessary

• Represents company in small claims court as needed

• Prepares mass mailings

• Performs as interpreter for employees and supervisor

• Files accounting paperwork

Sept 04 – Oct 05 Sexxauer, Scarsdale, NY

Customer Service Representative

• Manage orders for 40 sales representatives the Mid-West territory (New Orleans, Texas, Kentucky, Wisconsin)

• Issue credits and call tags

Jul 04 – Sept 04 Department of Health,Yonkers, NY

Administrative Assistant

• Performed as interpreter for all Nurse Practitioners

• Assisted with patients in TB, STD, Dental and Family Planning clinics

Sept 99 – Apr 04 Jemro Realty, Mount Vernon, NY

Building Manager

• Prepared tenant leases

• Represented landlord in court for tenant non-payment

• Scheduled all maintenance, repairs and Section 8 inspections

• Collected all rental payments

Sept 99 – Apr 04 Ross Windows, Mount Vernon, NY

Account Manager

• Performs all tasks pertaining to Account Payables, Account Receivable, Collections, and Billing

• Performs data entry, answering phones, assist in scheduling appointments

• Prepares mass mailings

• Performs as interpreter for employees and supervisor

• Files accounting paperwork

References provided upon request.

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