Michael G. Arnold H: 843-***-**** | Cell: 843-***-****

*** *** *** *****

Murrells Inlet, SC, 29576

u3no20@r.postjobfree.com

linkedIn -MichaelArnold

Professional Profile

A dedicated Fixed Operations Professional with over 30 years experience. I have turned around multiple poor performing operations to highly profitable operations. I’ve built operations from start-ups to the crown of service success through Word of Mouth Marketing . Having achieved an extensive track record of Fixed Operations successes by focusing on 3 stages of vehicle maintenance. They are Routine Maintenance, Preventive Maintenance and Predicative Maintenance following the right program I believe no customer should ever be dissatisfied with their vehicle. Team building, recruiting and training ensure the success of today’s dealership Fixed Operations. I firmly believe a customer should be a customer for life based on the level of service they are given.

Professional Accomplishments

Certifications

Ford Master Certified Manager 1995, 1996, 1997, 1998, 1999, 2000, 2004-2011 Mazda Master Service Manager BMW SAAB ISUZU SUBARU Certified 2007, 2008, 2009,2010 1984--2002

Volvo Master Certified Manager 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009

Awards Earned

Presidents Award - Volvo North America, 1985, 1987, 2002, 2003 Satisfaction Award - BMW of North America, 1989, 1990 Satisfaction Award - Ford Q1- 1998, 1999, 2001, 2002 Subaru of America Circle of Excellence Award – 2001, 2002 Number One in Customer Satisfaction - Subaru of America 2002, 2003 Pilot Service Manager for Ford’s Around The Wheel Program 1992-93 Ford XL-2000 Graduate Part 1-2 Tracking to win Fords President’s Award 8-2011

Associations

Volvo Service Managers Guild 2001-2003 (inaugural member) Founding Member of MyDeasler20 Web Group & Service Manager.com network 2006-2010 Advisor Board Horry Georgetown Technical College ATA Program Internet Sales Manager web group

Skills

Business Development Performance Analysis Revenue & Expense Management Policy and Procedure Development Product and System Development Customer Relationship Management Appointment Scheduling Shop Time Management

Recruitment and Training Budget Forecasting Asset Management Web Design for PMI tracking Facebook | Twitter | Social Media Email Marketing & Retention IT Networking & Systems Electronic Media Marketing

Professional Experience

Fixed Operations Manager Mike Reicenbach Ford Lincoln

Florence SC 2010- Oct 2011

Fixed Operations Manager

Beach Automotive Group - Myrtle Beach, SC

2004-2010

Fixed Operations Manager

Parkway Volvo Subaru - Wilmington, NC

2000-2004

Service Director

Jerry Porter Lincoln Mercury Isuzu - Wilmington, NC

1989-2000

Service & Parts Manager

Rippy-King Mitsubishi - Wilmington, NC

1987-1989

Service & Parts Manager

Wes Howell Volvo Saab - Wilmington, NC

1983-1987

Parts and Service Manager

Bob Barbour Volvo BMW Jeep GMC - Greenville,NC

1979-1983

Service and Parts Manager

Hastings Ford - Greenville, NC

1974-1979

Body Shop Manager, Service Adviser, Parts Counter

References

Tom Turgen

Ford Motor Company Regional Customer Service Manager

cell 770-***-****

Steve Tyrpak

Charlotte Regional Operations Manager Ford Motor Company

843-***-**** office 980-***-****

Russ Prior

Ford Motor Company

Field Service Engineer Southern Regional Manager

910-***-****

Jeff Glenn

Volvo of America Corp.

cell 770-***-**** ext. 3344

Edward Bridges

GSM Mike Reichenbach Ford L-M

843-***-**** cell

843-***-****

Ford Retired 2011

Dealer Operations Consultant

Retired Ford Warranty Auditor

843-***-**** cell

843-***-****

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