Customer Service Manager

BORIS KECK

*** ******* **** ***** • Staten Island • NY • 10312

Phone: 718-***-**** • *********@*****.***

LOGISTICS MANAGER

Specializing in ocean, air and trucking

Senior logistics analyst experienced in both international and domestic transportation. Specializing in the management of supply chains for the accessories/apparel/footwear industry, utilizing ocean, air and trucking. Proven track record to provide outstanding customer service within a high volume, fast paced environment for both inside and outside customer bases using all modes of transportation.

PROFESSIONAL EXPERIENCE

APL LOGISTICS UNION, New Jersey 1997-2010

Logistic Analyst

• Responsible for the movement of 2600 containers per year for 2 major accounts and 800 containers per year for 8 minor accounts

• Provided high level problem resolution / service recovery

• Involved in all necessary technical and operational support to customers and sales

• Resolved all customer complaints and issues by taking ownership of the process resulting in and meeting of tight deadlines and expectations

• Reviewed operational performance on a scheduled basis with customers establishing an on time record of 99.5%

• Participated in the Logistics Procedure preparation, implementation, and maintenance with the customer and sales to help provide error free movement of cargo

• Managed, communicated and resolved operational, process and system issues to maintain customer satisfaction

• Proactively identified trends, process improvements, customer needs and proposed and implemented solutions

• Lead cross-functional support teams to achieve customer business objectives

• Facilitated the smooth flow of APLL operations and data and articulated gaps in performance or capabilities between customer requirements and APLL data output

• Identified potential new business opportunities and collaborated with appropriate sales personnel

Boris Keck’s resume/ page 2 of 2

BOR - AIR / NYCON: Secaucus, NJ 1976-1997

Systems Administrator/Office Manager

• Responsible for all computer related systems including managing hardware, software, programmers, consultants, analysts and end users

• Managed operations, customer service, pricing, accounts receivable, collections, accounts payable and purchasing

• Provided accounts receivable at the end of the business operation to collect $200,000 of long term unpaid monies

• Provided information from computer systems to all personnel within the company and to major clients which increased the needs of customers to use our service

• Negotiated the purchasing of office supplies, equipment, communications and maintenance agreements. Saving the company $30,000 dollars per year

• Designed and implemented all systems to run both an airfreight and trucking company including EDI. Included the ability to print delivery receipts in other locations providing processing savings of $60,000 per year

• Located, evaluated, purchased, and tested and installed software

• Proposed, researched and implemented into operations, cost-savings ideas regarding personnel reassignment, communications

• Trained personnel accordingly

US Army: Germany 1972 - 1974

Reconnaissance Scout

EDUCATION

BROOKLYN COLLEGE • 1976

BS – Education/ Mathematics minor

NEW YORK INSTITUTE OF TECHNOLOGY • 1968 -1972

Computer Technology

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