Customer Service Project Manager
Resume:
Rachaun A. Rogers
Hollywood, Florida, 33020
***********@*****.***
I am a writer, editor and self-published comic book author. I’ve been the Editor-in-Chief of my college Literature and Arts magazine and have also interned at Marvel comics in the summer of 2008. I am currently working on two new ongoing comic book projects one entitled Extra/Ordinary, which will be a Sci-fi comic book and one called Lawful Evil, which will be a mature web comic. Both can be found on my Blog http://nelomaxwell.blogspot.com/.
Objectives:
To turn my skills, talent and experience to the field of copywriting, editing and any other print medium I can be of use to. For the express purpose of attracting new readers and keeping the current viewers interested in the company and it’s products.
Skills:
Ø Years experience in editing in both grammar and continuity
Ø Experience in speech and proposal writing
Ø Project and event coordinating experience
Ø Two years of Leader ship experience
Ø Extensive knowledge of MS word and Power Point
Ø Microsoft Excel experience
Ø Worked with Photoshop, Gimp and Comic life.
Education:
City University of New York College of Staten Island
Bachelor of Arts Degree in English
Graduated May 2010
Relevant History
The Hierophants Comic
Writer, Creator, Project Manager and Editor.
May 2010- Feb 2011
Ø Wrote and created story, characters and universe
Ø Found and Hired artist and Letter for production of book
Ø Edited book
Ø Self Published comic
Ø Found and paid for printing
Ø Marketed book and sent it to reviewers for larger exposure.
Nelo Maxwell Comics Blog
Writer, Author and Operator
Feb-2010-Present
Ø Created blog which show cases both my comic and prose work
Ø Wrote reviews for Almighty Street Team comic
Serpentine Magazine
Editor-in-Chief
September 2007- 2008
Conducted and published interviews with:
Ø Editor-in chief of Marvel Comics
Ø Creator of 30 days of Night
Ø Writer of the X-Wing Novel series
Ø Organized and oversaw publication and production of magazine
Ø Writer of Moon Knight Charlie Houston
Marvel Comics Group
Summer Intern
May 2008-August 2008
Worked under Daniel Ketchum and Nick Lowe in the X-Men office
Ø Did preliminary editing to various scripts
Ø Collated and disseminated documents
Ø Scanned Images and made alterations in Photoshop
Work History
June 2012-Present
Wellcare Customer Service
Teleperformance Customer service rep
Ø Changed Primary Care Providers for members
Ø Placed over the counter orders for members
Ø Reviewed members eligibility status
Ø Filed grievances on behalf of members
Ø Located specialists and new Primary care doctors for members.
August 2011-February 2012
Forbidden Planet Comic Books
Retail/Customer Service
Ø Provided courteous and efficient customer service
Ø Responsible for daily shipments and deliveries
Ø Organized/Restocked books and figurines
Ø Restocking inventory
Ø Wrung up transactions on register
Ø Answered Phones and took messages
February 2010-August 2011
Reach Out and Read of Greater New York
Community Healthcorps* VISTA Regional Program Coordinator
Ø Met with medical providers and program coordinators throughout the New York metropolitan area to provide programmatic support and technical assistance.
Ø Entered, tracked and analyzed programmatic data to facilitate the delivery of services to sites.
Ø Generated correspondence to secure in-kind donations for program sites.
Ø Worked as a team player and conducted community service projects with other VISTAs
Ø Secured and monitored inventory at storage space.
Ø Met with legislators in Albany and Washington, DC to advocate for effective policies related to early literacy.
Ø Answered phones and recorded messages
Ø Scheduled meetings with legislators and providers
February 2009-February 2010
International African Arts Festival
Security/Loss Prevention
Ø Secured wares
Ø Made sure regulations were followed
Ø Mediated Seller/Buyer Altercations
Ø Ferried traffic for seller parking
August 2007-February 2009
Forbidden Planet Comic Books
Retail/Customer Service
Ø Provided courteous and efficient customer service
Ø Responsible for daily shipments and deliveries
Ø Organized/Restocked books and figurines
Ø Restocking inventory
Ø Wrung up transactions on register
Ø Answered Phones and took messages
September 2006-May 2007
College of Staten Island/Campus Center
Campus Center Student Representative
Ø Provide information on CSI events and activities
Ø Open/Close Offices located in the campus center
Ø Set up facility for special events
June 2005-September 2006
New York City Human Resources Administration
Clerical Associate
Ø Cover Reception Desk
Ø Application Registration
Ø Data Entry of Program Eligibility Information
September 2004-June 2005
Café Shane
Bus Boy
Ø Washed dishes
Ø Delivered Orders
Ø Waited tables
Other Relevant Experience
College of Staten Island African Heritage Studies Club
President and Founder
September 2009-May 2010
Ø Facilitated Discussions on Race Relations in the ‘Obama’ Generation
Round Table Debate
References available upon request
Contact this candidate