Customer Service Quality Assurance
Resume:
Erin Grosvenor
**** ******* ***. *********, ** **206
***********@*****.***
Experience:
October 2006- Nashville Predators Hockey Club / Bridgestone Arena Nashville, TN
Current Human Resources Coordinator
• Train incoming Managers on Duty on policies and procedures for 17,116 seat Bridgestone Arena events including NHL games and concerts
• Design and instruct training programs regarding the uses of ADP payroll, My ADP Portal, and Surveymonkey
• Instruct on safety training while maintaining state and federal employment law, HIPAA, and EEO-1 compliance
• Excel at full cycle recruitment of employees, creating and conducting orientation training, and problem resolution
• Counsel and instruct employees and managers on policies and performance
• Implemented and maintain a successful intern program involving recruitment, orientation, training, and
development of college students
• Administrator of all company benefit plans including renewal negotiation, reconciliation and the instruction of annual open enrollment
• Design job descriptions, organizational charts and salary/bonus structures to improve function
• Generate reports using HRIS/Payroll systems (ADP, Peopletrak)
• Ensure the timely investigation, processing, and payment of employee, NHL and AHL player workers
compensation claims
Aug. 2005- Insource Document Services Nashville, TN
Oct. 2006 Quality Assurance Specialist/ Office Manager/Personal Assistant
• Managed one of the top revenue generating accounts while training new employees
• Coordinated purchase of supplies within budget
• Created and maintained employee retention plan
• Liaison between employees, owners, benefits providers, clients
January 2005- Middle Tennessee YMCA Nashville, TN
May 2005 Membership Sales Representative
• Acquainted potential clients with the YMCA
• Met membership sales goals set by management
• Raised funds and awareness for the YMCA Open Doors Program
• Resolved customer service issues and complaints
May 2004- The Breen Agency Nashville, TN
Sept. 2004 Agent/ Intern, Independent Artist Division
• Booked talent into wide range of venues
• Facilitated the servicing of accounts and collection of fees
• Prepared and presented weekly financial reports and contracts
• Contacted clients to ensure customer satisfaction
• Scheduled and booked travel for CEO
Jan. 2004- Nic of Time Communications Nashville, TN
May 2004 Executive Assistant / Internship
• Secured patrons for a charity golf tournament benefiting the Nashville Audio Engineer Society
• Organized the donation of music industry items with local and national companies
• Drafted press releases and constructed press kits
• Carried a full course load while serving as assistant to the president of a boutique public relations firm
Education: Trevecca Nazarene University Nashville, TN
Bachelor of Business Administration
Graduated December 2004
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