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Customer Service High School

Omaha, Nebraska, 68112, United States
March 26, 2011

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Anthony W. Lave

**** ****** **

Omaha, NE *****



To put into practice the diversified skills and knowledge gained through work experiences. Dedicated and self motivated, with the drive to pursue information to strengthen skills and understanding. Ability to work within groups or as an individual with a strong attention to detail. Maintains professionalism at all times and is an advocate for company values.

Summary of Qualifications.

• Willing to assume responsibility, is self motivated, and posses a high degree of professional integrity.

• Well rounded, flexible team player, and has the ability to learn quickly.

• Skilled in applying a logical, common sense approach to seeking practical solutions.

• Well organized, inquisitive problem solver who enjoys challenges.

• Communicate effectively through telephone, radio and email.

• Experience with Windows office, 10key and typing.


LinkedIn Jan/10-Present

Communicate with customers via email in reference to problems they are having with the social networking website. Come up with creative solutions and communicate them effectively through email messages in order to resolve any issues they may be having.

LifeCom Jan/07-Nov/10

Communications Specialist:

Dispatch emergency helicopters to scene and hospital locations to facilitate the transportation of patients. Also maintain position and radio contact with helicopters and ground ambulances while on transport to ensure the safety of the crews and patients. Maintain communications with hospitals, law officials and emergency medical personnel to ensure a timely and safe transportation of patients. Also assisted with training of new communications specialists on a daily basis.

Scotts Lawn Service Mar/06-Dec/06

Customer Service Rep:

Communicate with customers on a daily basis by telephone, email, and standard mail in

reference to their billing and lawn care needs. Institute creative solutions to resolve collections

situations with customers.

Amcon Delivery Service Nov/05-Feb/06

Delivery Driver:

Deliver groceries to gas stations and grocery stores and maintain rapport with customers on

a daily basis assessing their needs, and ensuring their satisfaction.

Cox Communications May/99-Nov/05

Field Service Rep:

Installed and maintained customers cable and telephone services inside their homes.


Assist customers via phone and email in troubleshooting their phone cable and internet

services. Assisted supervisor in training, leadership building and mentoring duties on a

daily basis.

U.S Army-Jan/96-June/98

Last stationed Ft. Huachuca AZ

Military Police Officer. Conduct police duties as assigned by my leadership. Also participate in leadership and team building exercises.


Bellevue East High School 1995

U.S. Army Military Police Academy1996

Cox University 2000-2005



Army Achievement Medal 1997

Employee of the Quarter Cox Communications first quarter 2001


References Available Upon Request

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