Monica R Lovelace
Vandalia MO *****
573-***-**** - firstname.lastname@example.org
Objective: To provide outstanding work and customer service.
Macys Credit Customer Service 10/2006 to 09/2007 Bridgeston MO
Customer Service Trainer
★ Supervised and coordinated activities of workers engaged in resolving customer problems and complaints concerning matters, such as merchandise, service and billing.
★ Prepared periodic reports for management.
★ Sise by side couching of associates.
★ Trained associates on handling customer complaints the first time.
Broyhill Home Collections 08/2005 to 8/2006 Brentwood MO
★ Sold furniture and bedding.
★ Discussed quality of fabric, as well as, finish, type and quality of construction with customers.
★ Prepared sales slips and sales contracts.
★ Discussed finance options.
Home Decor Liquidators 01/2002 to 10/2004 Hazelwood MO Assistant Store Manager
★ Managed retail store.
★ Coordinated sales and promotion activities.
★ Trained and managed upto 10 employees and achieved significant improvements in their productivity.
★ Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, and keeping of daily transactions.
References provided upon request.