Monica R Lovelace

*** *. *****

Vandalia MO *****

573-***-**** - u352d9@r.postjobfree.com

Objective: To provide outstanding work and customer service.

Experience

Macys Credit Customer Service 10/2006 to 09/2007 Bridgeston MO

Customer Service Trainer

★ Supervised and coordinated activities of workers engaged in resolving customer problems and complaints concerning matters, such as merchandise, service and billing.

★ Prepared periodic reports for management.

★ Sise by side couching of associates.

★ Trained associates on handling customer complaints the first time.

Broyhill Home Collections 08/2005 to 8/2006 Brentwood MO

Design Consultant

★ Sold furniture and bedding.

★ Discussed quality of fabric, as well as, finish, type and quality of construction with customers.

★ Prepared sales slips and sales contracts.

★ Discussed finance options.

Home Decor Liquidators 01/2002 to 10/2004 Hazelwood MO Assistant Store Manager

★ Managed retail store.

★ Coordinated sales and promotion activities.

★ Trained and managed upto 10 employees and achieved significant improvements in their productivity.

★ Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, and keeping of daily transactions.

References provided upon request.