Customer Service Administrative Assistant

AYTEN EL-NAGGAR

**** ***** **** *****, *********, VA, 20151

Phone: 703-***-**** E-mail: *****.********@*****.***

EDUCATION: George Mason University Fairfax, VA

School of Management 2005-2011

• Bachelors of Science in Business Management

• Minor in Tourism/Events Planning

RELATED COURSE WORK:

• Organizational Development/Management Consultation, Managerial Information Systems, Business Communications, Operations Management, Intermediate Accounting, Marketing Principals, Management: People and Organizations, Advanced Human Resources Management, Principals/Practices of Management Teamwork/Interpersonal Skills, and Diversity in Organizations

WORK EXPERIENCE:

03/2012-Present Hands Along the Nile Development Services (HANDS)

Arlington, VA Intern

• Work on grant proposals and reports on grants

• Research and prepare trips for organizations overseas

• Administrative duties including answering phones, mailing, filing, and scanning

• Send out mailings to donors

08/2010-02/2012 The Makeup Studio by Amanda Chavez

Burke, VA Business and Marketing Intern

• Prepared both long term and short term marketing plans and business timelines

• Managed Finances, budgets, and projected costs of business using Excel

• Manage an operating budget of $3,000

• Booked an average of three to five appointments a week, including the planning of large wedding parties

• Created online/e-mail advertisements, websites, paper advertisements, and planned for future events

• Researched venders and competitors; arranged meetings with marketers

02/2009-01/2010 Consumer Funding Inc.

Fairfax, VA Administrative Assistant

• Prepared, scanned, faxed, filed mortgage applications for loan officers

• Answered phones, set appointments, and delivered messages

• Responsible for the businesses weekly bank transactions and deposits

11/2007-11/2008 Best Buy

Fairfax, VA Operations Professional

• Provided customer service and assisted with in-store customers

• Trained new employees

• Developed sales and inventory experience

• Informed customers about store credit cards, and product replacement plans for their purchases

SKILLS:

• Fluent in Arabic (Native in speaking, intermediate in reading and writing)

• Proficient in Microsoft Office

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