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Customer Service Manager

Location:
Biloxi, MS, 39531
Posted:
July 23, 2012

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Resume:

Philana E. Harrell

**** ***** ******

Biloxi, MS 39531

228-***-**** (cell)

228-***-**** (home)

Email: u3429k@r.postjobfree.com

OBJECTIVE:

Ambitious, fast learner, experienced, dedicated and organized. Looking for a start

in a career field of choice where I can be a key team member and be

able to utilize my experienced to further my career.

WORK EXPERIENCE:

Mississippi Children’s’ Home Services

601-***-****

01/2012-Present

Supervisor: Leavern Guy

Position: Teacher/Counselor-Full-time

Teach youths activities of daily living, social skills and conflict resolution/independent living skills. Administration of daily meds and document accordingly, document progress notes regarding youths behavior and progress towards treatment goals.

Assess needs of youth that is observed on units and report needs/concerns to therapist.

eFitness & Wellness Center

228-***-****

12/2010-Aug 2011

Supervisor: David Worrel

Membership Administrator/Director -Full-time

Responsible for all gym membership accounts. Data entry/customer service, AR/AP.

Biloxi HMA Physicians Mgmt

228-***-**** Dan Rogers, Manager

Dates Employed: 8/08 to 10/10

Accounts Receivable Clerk - Full-time

Responsibilities include posting of payments to patient accounts, both patient and insurance payments, coding and billing for 7 to 9 doctors on a daily basis. Filing electronic and hardcopy claims to insurance companies. Credentialing, sending out statement to patients. Correcting and resubmitting insurance claims. Posting Payments.

Mississippi State Department of Health

Dates Employed: 06/03-06/07

Health Information Clerical/Support - Full-time

Responsible for processing patient information for various health department services such as, family planning, maternity, STD, and WIC. Clerical duties include data entry, creating patient files, filing, checking medicaid eligibility on patients, appointment setting, dual phone lines, customer service, posting of payments.

Mednet System

Dates Employed: 10/1999-06/03

Patient Account Rep/Collector - Full-time

File Patient insurance claims, send monthly statements, collect monies

from insurance companies and patients. File electronic and hard copy

hospital claims. Answer incoming calls, work on Windows 98, Microsoft,

AS400 software.

Jeffrey L. Knight, D.D.S.

Dates Employed: 10/1998-10/1999

Office Manager-Full-time

Accounts payable and accounts receivable. Bookkeeping, setting dental

appointments for patients, answering telephones, creating and filing

charts, filing and posting of insurance claims, as well as self-pay

accounts, customer service, payroll.

Charter Hospital of Jackson

08/1993-10/1995

Psych Tech-Full-time

Responsibilities include total quality care for patient with various mental, emotional, dependency issues. Conduct 15/30 and/or hourly checks on patients. Conduct 1:1 with patients and family members, chart progress notes, take vital signs, help with doctors/nurses to administer meds.

EDUCATION:

University of Southern Mississippi

Hattiesburg, MS 39401

Major: Psychology

JOB-RELATED SKILLS:

Facile with Excel, IBM, Lotus 1-2-3, Quicken, EZ Dental, Windows

95-2000, Microsoft word, PIMS software, Windows 98.

AS 400, spreadsheets, ASPEN, TIER, and various and

accounting software. Excellent web research skills. Total of ten years

experience in money handling, computer and customer service. Three

years experience as a receptionist/office manager. Typing 52 wpm. Dual

phone line, fax machines, copiers, 10 key. Have a total of ten years

in medical/dental field, varying from hospital setting to office setting.

5years of department store(Manager)/grocery retail/sales experience/stocking/inventory and re-ordering. 5 years Casino experience, ranging from cashier/players club rep and casino hosting. With President and Copa casino. Completed 80 hours of Coding/Billing-Certificate received.



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