Customer Service Manager
Resume:
Philana E. Harrell
Biloxi, MS 39531
228-***-**** (cell)
228-***-**** (home)
Email: ******@*****.***
OBJECTIVE:
Ambitious, fast learner, experienced, dedicated and organized. Looking for a start
in a career field of choice where I can be a key team member and be
able to utilize my experienced to further my career.
WORK EXPERIENCE:
Mississippi Children’s’ Home Services
01/2012-Present
Supervisor: Leavern Guy
Position: Teacher/Counselor-Full-time
Teach youths activities of daily living, social skills and conflict resolution/independent living skills. Administration of daily meds and document accordingly, document progress notes regarding youths behavior and progress towards treatment goals.
Assess needs of youth that is observed on units and report needs/concerns to therapist.
eFitness & Wellness Center
12/2010-Aug 2011
Supervisor: David Worrel
Membership Administrator/Director -Full-time
Responsible for all gym membership accounts. Data entry/customer service, AR/AP.
Biloxi HMA Physicians Mgmt
228-***-**** Dan Rogers, Manager
Dates Employed: 8/08 to 10/10
Accounts Receivable Clerk - Full-time
Responsibilities include posting of payments to patient accounts, both patient and insurance payments, coding and billing for 7 to 9 doctors on a daily basis. Filing electronic and hardcopy claims to insurance companies. Credentialing, sending out statement to patients. Correcting and resubmitting insurance claims. Posting Payments.
Mississippi State Department of Health
Dates Employed: 06/03-06/07
Health Information Clerical/Support - Full-time
Responsible for processing patient information for various health department services such as, family planning, maternity, STD, and WIC. Clerical duties include data entry, creating patient files, filing, checking medicaid eligibility on patients, appointment setting, dual phone lines, customer service, posting of payments.
Mednet System
Dates Employed: 10/1999-06/03
Patient Account Rep/Collector - Full-time
File Patient insurance claims, send monthly statements, collect monies
from insurance companies and patients. File electronic and hard copy
hospital claims. Answer incoming calls, work on Windows 98, Microsoft,
AS400 software.
Jeffrey L. Knight, D.D.S.
Dates Employed: 10/1998-10/1999
Office Manager-Full-time
Accounts payable and accounts receivable. Bookkeeping, setting dental
appointments for patients, answering telephones, creating and filing
charts, filing and posting of insurance claims, as well as self-pay
accounts, customer service, payroll.
Charter Hospital of Jackson
08/1993-10/1995
Psych Tech-Full-time
Responsibilities include total quality care for patient with various mental, emotional, dependency issues. Conduct 15/30 and/or hourly checks on patients. Conduct 1:1 with patients and family members, chart progress notes, take vital signs, help with doctors/nurses to administer meds.
EDUCATION:
University of Southern Mississippi
Hattiesburg, MS 39401
Major: Psychology
JOB-RELATED SKILLS:
Facile with Excel, IBM, Lotus 1-2-3, Quicken, EZ Dental, Windows
95-2000, Microsoft word, PIMS software, Windows 98.
AS 400, spreadsheets, ASPEN, TIER, and various and
accounting software. Excellent web research skills. Total of ten years
experience in money handling, computer and customer service. Three
years experience as a receptionist/office manager. Typing 52 wpm. Dual
phone line, fax machines, copiers, 10 key. Have a total of ten years
in medical/dental field, varying from hospital setting to office setting.
5years of department store(Manager)/grocery retail/sales experience/stocking/inventory and re-ordering. 5 years Casino experience, ranging from cashier/players club rep and casino hosting. With President and Copa casino. Completed 80 hours of Coding/Billing-Certificate received.
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