Real Resume 1

Erica J. Riley

**** ******** **., *******, ** ***21

832-***-****

*****.*****@*******.***

Objective To obtain a secretarial/receptionist position where I can use my computer and clerical skills.

Professional Skills • Microsoft Office

• Microsoft Windows

• WordPerfect 5.1/6.1 • Filing/Editing

• Typing (55+ wpm)

• Office Procedures

• Telephone Skills 10-line

• Shorthand (180 wpm)

• Customer Service Skills

Education  Ross S. Sterling High School, GPA 3.7

 Lee College, Basic Classes obtained

 Alvin Community College, Court Reporting, Currently enrolled, Speed 180 WPM

Employment Skills • Developed ability to work in a fast-paced atmosphere

• Maintained excellent customer relations

• Diplomatically resolved customers complaints on as-needed basis

• Ability to follow instructions well and make decisions with no supervision

• Maintained all record-keeping procedures without error

• Effectively developed telephone communication skills

Employment History

Customer Service Representative, Macy’s, Baytown, TX

Duties:

 Customer Service Representative,

 gift wrap,

 Ticketmaster distributor for various concerts, plays, and events, packaging for FedEx,

 Extra help as needed in various departments around the store,

 Counted money at end of shift for departments. November 2007- February 2008

Dispatcher, Alvin Community College, Alvin, TX

Duties:

 Operated a 10-line phone for College,

 Took messages for the Chief, Sergeant, officers, and other dispatchers as well

 Typed letters and memo’s for my superiors May 2005- August 2007

Counselor/ Assistant and Data Entry Operator, Harlem Elementary, Baytown, TX

Duties:

 Input data for attendance

 Took messages for supervisor

 Typed letters and memo’s

 Supervised elementary kids for after school program. January 2002-May 2005

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