Customer Service Software

Amini B. Dais

Address: **** ******* ****, *** ***, Warrensville Heights, Ohio 44128

Phone: 216-***-**** E-mail: ********@*****.***

Skills

Excellent Expert Customer Service Skills/ SAP software /ADP software

Windows Software and XP / Typing:45 wpm /Great Telephone Etiquette

Word, Excel, Access, Power point Presentations/Microsoft Office/ Accounting, General ledger, A/R, A/P, Individual/Small Business Income Tax Preparation and education, Customer Relations and Support/Research and Reporting/Processing/Data Entry/10 years of writing experience (poems, novels, blogs, short stories and etc)/Early Childhood coursework and volunteer experience in Early Childhood Classrooms.

Experience

OfficeTeam Feb 2012-July 2012

Stock Equipment Company-As a production coordinator I utilized SAP software to manage and produce production orders from various companies, and routed orders to appropriate work centers for manufacturing. Lee Kucera & Associates-As a Tax return Preparer I prepared Individual and Small Business Federal, State, and Local Tax returns utilizing Pro Series Tax Software.

Tax It 2011-2012

As a Tax Preparation representative, I prepare individual and small business federal, state, and local returns. I consult with clients and offer recommendations for the best filing options available.

Internal Revenue Service 2005-2010

As a Customer Account Specialist, I handled customer calls regarding tax law issues in all areas including; assisting with some tax form preparations, refund inquires, maintaining accounts with balance dues, setting up payment agreements, researching information, utilizing computer software to locate payments, and provide customers with requested information. I have coached employees on various tax laws, and account subjects. I have conducted various presentations in group meetings. My position required various account procedures as faxing information, performing account adjustments, provide taxpayer education, and other applicable procedures consistent with successfully performing my job duties.

Education

East Technical H.S. Cuyahoga Community College

Cleveland, OH Highland Hills, OH

Diploma 2001 Associates Degree of Arts-2012

References Available Upon Request

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