Customer Service Sales

JEAN CLAUDE MUKONKOLE

** ********** ******

Lawrenceville, GA 30045

Home: 678-***-**** / Mobile 678-***-****

Email : ***********@*****.***

OBJECTIVES

To obtain a position in the field of finance, management, customer service, marketing, data entry and administration. I have experience in management, customer service, personnel management, performance measures and evaluation, strategic planning, projections, business analysis, program development, marketing insight, branding, and marketing intelligence. Fluent in French and English.

PROFESSIONAL EXPERIENCE

Foresters

CFH Consultants Inc 2010 – 2011

Estimated and quoted recommended policies premium rates; Expert in life insurance policy sales; Created lists of potential clients for providing leads of additional business; Responsible for selling insurance to new as well as existing clients; Meet potential clients and gave detailed information about the features and advantages of policies offered; Suggested the amount and type of coverage according to the analysis of client's situations and utilized influential sales techniques; Providing a best customer services and knowledge customers about any coverage insurance needs also make sure the customers understand the different about any other coverage.

State Farm Insurance, Decatur, GA

Office Representative 2007– 2010

Responsible for the administration and financial reporting of the office. Responsible for marketing projects, processing automobile and homeowner insurance applications; auto loan applications to State Farm’s credit approval division; Generate bi-weekly reports, attend various meetings on behalf of the department and office managers; analyze customer requests and provide customers with information/recommendation concerning their individual insurance coverage needs.

Travels Connections, Brussels, Belgium

Reservationist / Sales Agent 1997 – 2000

Three years of sales and customer service experience within the travel industry; Excellent research, time management and problem resolution skills; Skilled at managing corporate accounts and providing travel consultation; Flexible and patient under pressure; ability to meet challenges to any changing environment; Professional attitude essential to establishing rapport with upper clientele; Effectively communicate with people of all age and cultures; Responsible for bursting tickets, booking hotel reservations and managing customers package specifications and ensure correct formatting of ticket transactions data; Use the most popular system like Sabre computer system to process ticket transaction and format ticket transactions correctly; Examined and worked out processing of credit card and check; Worked out the verification of international fares and domestic fares.

EDUCATION

Oglethorpe University, Atlanta, GA 2008 - 2011

Bachelor of Business Administration

Focus on Human Resources Management and Minor in Economics

University of Commerce, Paris, France 1997 - 2000

Marketing Diploma,

University of Lubumbashi, D.R of Congo 1994 - 1997

Bachelor of Psychology

SKILLS

Microsoft Office Products, Access, Excel, PowerPoint, Accounting software, and Fluent in English and French.

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