Medical Assistant Customer Service
Resume:
Tameka N. Ross
Jacksonville, FL 32210
**********@*****.***
Objective To secure a professional Medical Assistant/Medical Office Administrative position in a reputable medical facility where I can continue to develop and enhance my skills and knowledge in the medical field.
Professional Experience Concorde Career College, Jacksonville, FL
Medical Assistant and ICBS Instructor
• Teaching Medical Assistant students the administrative, clinical, technical and non- technical skills
• Enhancing problem solving and team working skills
• Improving their oral communications and work ethics
• Teaching laboratory techniques and safety standards
• Basic Pharmacology, and basic Anatomy & Physiology
• Medical Terminology
• Phlebotomy, giving Injections
• Teaching basic computer skills
• Preparing students for clinical externship and follow up until course is complete
Family Medical Centers, Jacksonville, FL
Back Office Lead Medical Assistant
• Ordered office supplies
• Managed time-off request for employees
• Trained new Medical Assistants and extern students
• Obtained Referrals for patients to specialist (STAT) and Regular referrals
• Check in and check out front office
• Billing/Coding encounters
• Knowledge in EOB’
• Ordered office supplies and handled VFC reports to the HD
• CPT and ICD 9 coding
• Triage patients/obtaining vital signs
• Prioritize patient daily care according to acuity and scheduled patient procedures
• Maintain and set up patient rooms
• Assist Doctor with minor surgical procedures
• Performed sterile and non-sterile dressing changes
• Performed EKGs and Pulmonary function test
• Phlebotomy/ Blood Draws on patients
• Answer multi-line phone, operate fax and copy machine
• Perform Immunizations and Injections
• Patient call-backs to explain results and calling in medications
• Various other administrative duties as required by medical facility
2010-Present
2003 - 2010
ADT Security
Team Lead (Benefits Representative)
• Properly handled team /morale issues
• Prioritized employees time off request
• Responsible for giving employees feedback
• Counseled ADT Employees regarding Health Benefits
• Inbound Calls
• Data Entry
• MS Office, Word, and Excel
• Switchboard Operations
• Various administrative duties
2001-2003
Additional Skills • CPR and First Aid (Instructor Certified)
• Good communication skills
• Attention to detail
• Excellent Organizational Skills
• Excellent Customer Service Skills
• Team player and team leader
• Strong background in patient education
• Typing 65-70 WPM
• 10 key w/3600 key strokes per hour
• Medical Terminology
• Pharmacology
• Proficient in Microsoft Office Suite
• Medic System
• Intergy system
• Medical Manager
• Medi Soft Office system
• Knowledgeable in ICD 9 and CPT
Education ACT (Honors Graduate), Medical Assistant Certificate/Diploma
CPR/First Aid Certified
Bethune Cookman University, Major: Nursing
General Studies
Andrew Jackson High School, Jacksonville, Fl.
High School Diploma
Nursing Assistant Class
Excellent references available upon request.
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