Quality Assurance Executive
Resume:
BARBARA DRAKE
Newark, DE *****
***************@*****.***
OBJECTIVE
Seeking a Documentation Administration position.
QUALIFICATIONS OVERVIEW
• Professional include:
Microsoft Office Suite Documentum
Document Analysis SQL Database
Quality Assurance Remedy
SAP E-room management
• Above average technical aptitude for learning and applying new technologies and processes.
• Dedicated, dependable team player, adaptable to all environments.
PROFESSIONAL EXPERIENCE
NORDSTROM – CHRISTIANA, DE Mar. 2011 – Present
Salesperson - Stylist (Commission)
LEADS SCHOOL– NEW CASTLE, DE Mar. 2010-Sep.2010
Student Services Coordinator (Contract Position)
ASTRAZENECA – NEWARK, DE Jul. 2001-Mar. 2008
Technical Document Analyst
Managed operations, facilities, and people in a fast paced work environment. Collaborated with operations to launch critical initiatives that met overall corporate mission goals.
• Managed electronic documentation including standard operating procedures (SOP), deviations, change control requests, corrective and preventive action plans, validation protocols/reports, technical reports, batch records submitted to QA for approval.
• Linked complex document management systems to assure alignment of SAP associated documents and quality systems.
• Interpreted and implemented quality procedures and assisted in facilitating regulatory compliance inspections. Collaborated with manufacturing and production to ensure consistent application of information.
• Provided user support and end user training on database applications and related software applications.
• Authored database user manual for end user support.
• Participated as subject matter expert in documentation system validation.
• Performed User Acceptance Tests.
• Led Operations for root cause analysis for complex atypical investigations.
• Coordinated implementation of new product introductions and launches with multifunctional groups.
BARBARA DRAKE HADDAD
(page 2)
CITIBANK – NEW CASTLE, DE Nov. 2000 - Jul. 2001
Executive Administrator, E-Commerce Implementation (Contract position)
• Maintained and updated excel and access spreadsheets.
• Planned, scheduled and maintained executive calendar.
MBNA – WILMINGTON, DE Jul. 2000- Nov. 2000
Executive Administrator (Contract position)
• Maintained and updated excel spreadsheets.
• Planned and scheduled executive events.
FRANKLIN-TEMPLETON – SAN MATEO, CA Jan. 1998 - Jun. 2000
Command Center Technician II
• Monitored operating systems in a LAN/WAN environment with over 200 local servers and ability to systematically troubleshoot to problem isolation.
• Monitored Tel-alert paging server system.
• Coordinated network fundamentals including IP addressing, routing and switching.
• Analyzed network to determine scope of outages and correlation of events.
• Provided database monitoring and Tier I & II support for database applications, including various ticketing systems, including Remedy.
• Performed network software installations, trouble-shooting, maintenance and support.
• Lead support representative for new technologies and processes.
• Provided help desk support and database administration.
• On staff during Y2K conversion.
EDUCATION
ADVANCED STAFFING TRAINING INSTITUTE Computer Technology (2009)
WILMINGTON UNIVERSITY Information Resource Management (In progress)
MASTER’S INSTITUTE Network Administrator (1997)
MORGAN STATE UNIVERSITY B.S. in Economics
COMPUTER EXPERIENCE & CERTIFICATIONS
• Advanced Microsoft Office Training
• Visio and Project Professional Training
• Introductory Java Programming
• Certified Icarnegie Computer Services and Information System
Contact this candidate