Manager Customer Service

David H. Layne, II phone number: 203-***-****

**** ********** *** *** * Email: **********@*****.***

New Haven Ct 06513

EDUCATION

*/**** ******** ****** ******* Rindge, NH

Bachelor of Arts Degree Graphic Communications, Minor Fine Arts

EXPERIENCE

10/2005-2/2009 Rbs/Citizens bank Bridgeport CT

CUSTOMER SERVICE REP

Provided technical support for website users.

Troubleshot problems with customer credit card payments.

Responsible for monitoring customer accounts with credit lines of up to $25,000.

Consistently met company quota for sales of additional account services.

10/2004-4/2005 Expressions Footwear New Haven, CT

STORE MANAGER

Responsible for sales growth in competitive downtown retail environment.

Managed staff of 4-5 full-time employees.

Directed weekly store-wide inventory of $250K.

Delegated responsibilities and ensured timely completion of all staff duties.

Recruited and trained new team members.

8/2003 – 2/2004 Foot Locker Watertown, MA

ASSISTANT MANAGER

Compiled daily finance reports for three stores.

Oversaw daily opening and closing of store.

Consistently met sales goals.

2/2002-3/2003 Marty’s Shoes Mamaroneck, NY

ASSISTANT MANAGER

Interviewed job applicants for various positions.

Responsible for weekly inventory checks.

Handled customer returns and complaints.

Prepared weekly payroll.

4/2000 – 5/2001 Star Tool Yonkers, NY

GRAPHIC DESIGNER/TECHNICAL SUPPORT

Worked closely with company president in the creation of Star Tool catalog.

Responsible for accurate data entry on products and prices in 800-page catalog.

Used Photoshop to import and optimize images for project layout.

Provided technical support for company staff.

COMPUTER

KNOWLEDGE: Windows, Mac, Adobe Photoshop, Illustrator, InDesign, TSYS,

MS Word, Excel, Outlook.

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