Associate Professional

Tayona L. Fraylon

**** **** **** ****

Matthews, NC 28105

Home 704-***-****

Cell 704-***-****

**************@*****.***

Employment History

**/****-******* ******* ****** Incorporated: Associate Professional

Supply direct and indirect interventions and coping strategies to consumers through the planning and utilization of therapeutic activities. Implement the necessary tools to comply with each consumer Person Centered Plan. Develop professional and ethical models with consumers and their families. Completing required documentation i.e. daily and weekly notes required for supervisions and medication administration.

07/2011-Present Parent Resource Advocacy Team: Advocate

Duties include providing classroom observations of children, disciplinary research, and tutoring for and with parents with children in the Charlotte Mecklenburg School System.

03/2010-08/2011 IQOR: Customer Service Agent

Duties were to assist customers through inbound and outbound communications for Center Point Energy with billing issues which included verifying payments, recording payments and updating customer’s accounts for extensions and installment plans by solving and negotiating arrangements for customers. I also worked with order scheduling for reconnections and reread orders for over read meter complaints.

6/2008-8/2009 Victory Christian Center: Camp Counselor

Duties included the Supervision fifteen to twenty inner city behaviorally and mentally challenged children between the ages of eleven to sixteen some from substance abuse backgrounds as well. I also provided daily activities and lessons for them while in our care and supervision.

8/2007-5/2008 Institute for the study of Race and Relations: Math Literacy Worker

Responsible for planning, organizing, facilitating a math based after-school program for Petersburg Middle Schools and the Boys and Girls Clubs in the Petersburg area.

9/2006-5/2007 Virginia State University: Office Assistant

Responsible for assisting residents with any conflicts, guest with visitation procedures, monitoring the building, making maintenance reports, logging all conflicts, and planning programs and events for residents

Education

05/2011-Present Capella University, MS in Mental Health and Counseling (Intended Completion 08/2013)

12/ 2010 University of North Carolina, Charlotte BA Sociology, Minor in American Studies and Psychology

Beneficial Skills and Extracurricular Activities

- Skilled in All Microsoft Office Computer Programs (Word, Access, Excel, PowerPoint)

- Member of Zeta Phi Beta Sorority, Inc.

- Member of Alpha Kappa Delta National Honor Society

- Church in the City Women’s Shelter Volunteer

References: 1Jennifer Leach 336-***-**** Professional 2Nicole Wilson 703-***-**** Professional

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