Property Manager

MARILYN K. MACARTHUR

***** *. ******** ***** • Littleton, Colorado 80127

720-***-**** • *******.*********@*******.***

PROPERTY MANAGER

Property management and operations director with demonstrated expertise in driving successful residential community properties and projects.

• Budget development and allocation specialist who tracks expenditures and ensures regulatory and company compliance.

• Collection authority who reduces outstanding accounts and improves net operating income through occupancy and resident satisfaction.

• Administrative and operational manager proficient in maintaining accurate records and scheduling maintenance teams.

• Relationship leader skilled at working with residents to create a positive resident experience.

• Staff overseer who creates positive work environments and handles all staffing functions.

AREAS OF EXPERTISE

Property Management: Residential, mixed-use, tax credit.

Budget Development/Financial Oversight: Operating budgets, expense tracking, rent collection, report generation.

Project Management: Renovations, residential redesigns, new construction.

Customer Relations: Retention programs, community development, resident meetings.

PROFESSIONAL SYNOPSIS

JPI MANAGEMENT, Centennial, Colorado • 2007-2008

National conventional and student living community development and management firm.

Director of Community Operations:

Managed rental activity for 192-unit apartment complex. Directed renovation team activity, and ensured all remodeling projects were scheduled and completed within set budgets and timeframes. Led a monthly unit renovation project, remodeling 10 units each month, coordinating all work processes and team activity. Met with renovation team and asset manager to measure planning/progress on all projects. Collected rent and managed account past-due reconciliation. Processed rental application approvals.

Selected Highlights:

• Exceeded net operating income 2 consecutive quarters during transition and renovation project.

• Spearheaded the transition of low-income, tax-credit housing property to conventional residential community, renegotiating leases and maintaining occupancy levels.

• Exceeded occupancy forecasts by working with existing residents to transition them into conventional residential environments.

• Redesigned all marketing materials, creating a new brochure, website, and Internet advertising.

• Delivered on-time renovation project outcomes by coordinating all team timelines to meet company expectations.

VILLAGE GREEN/CAMCO, INC., Boulder, Colorado • 1997-2007

Conventional and tax credit residential community management firm also handling industrial and office properties.

Property Manager:

Supervised operational and performance standards for a 216-unit Class A apartment property. Worked with employee teams to set team goals and ensure optimum property maintenance and resident services. Created and allocated budgets and set expense control measures to ensure maximum income collection rates. Conducted performance evaluations and mentored staff to improve performance. Created resident retention initiatives to drive occupancy rates. Oversaw resolution of service issues, complaints, and renewal requests. Compiled management reports weekly, monthly, quarterly, and annually.

MARILYN K. MACARTHUR • Page 2 • *******.*********@*******.***

VILLAGE GREEN/CAMCO (Continued)

Selected Highlights:

• Maintained 98-100% occupancy with a waiting list.

• Delivered an 8-year occupancy of 6.35% over budgeted amount.

• Attained an 8-year actual NOI of nearly $885K (6.24% over budget).

• Garnered 94-99% resident satisfaction survey scores consistently.

• Achieved a staff retention combined longevity of 32.5 years.

• Increased rental fees beyond budgeted amounts and ahead of schedule.

• Oversaw 2 clubhouse remodels during tenure.

• Created new brochures and marketing pieces.

• Received numerous company awards, including 8 1st-place awards, 4 2nd-place awards, and 3 3rd-place awards for highest collection or highest occupancy from 1997-2006.

TEAM ASSET MANAGEMENT, Westminster, Colorado • 1996-1997

Private, locally owned company providing third-party management of residential communities.

Business Manager:

Directed on-site operations for a 220-unit tax credit community under construction. Coordinated construction schedules with apartment delivery schedules by working with construction foreman to plan workflows. Managed all leasing activity, from showing apartments to approving lease applications. Processed additional apartment leasing documents, including tax credit certifications. Collected rent, deposits, and fees. Maintained resident ledgers and processed invoices.

• Reached all targeted lease amounts ahead of schedule.

• Collaborated with company Asset President to train for Regional Manager position while performing management duties on-site.

• Established all management applications and processes for management oversight of the community.

• Hired and trained personnel.

EDUCATION

Bachelor of Science in Physical Education

University of Colorado, Boulder, Colorado

Bachelor of Science in Recreation

University of Colorado, Boulder, Colorado

TECHNICAL SKILLS

Property Management software, including:

Yardi • MRI • AMSI • OneSite

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