Cheryl Moes

*** ****** ****** ********, ** V*B *A4

Phone: 778-***-****

Cell: 250-***-****

Email: u297cw@r.postjobfree.com

OBJECTIVE

To obtain a position as an Training Associate

SUMMARY OF QUALIFICATIONS

• Extensive experience providing excellent customer service in a variety of positions

• Possess Administrative Assistant, Legal Secretary Accelerated and Computerized Accounting Diplomas, also valid BC Drivers License and reliable transportation

• Excellent interpersonal, communication, and organizational skills

• Ability to work well independently or as part of a productive work team

• Resourceful, competent, friendly, trustworthy, and reliable

RELEVANT SKILLS AND QUALIFICATIONS

Customer Service

• Provided answers to customers’ questions in an effective manner and provided information on procedures and policies

• Greeted customers via telephone to determine services sought and completed necessary computer work

• Entered client information into date base to schedule pick-ups or package tracking

• Accepted payment via telephone, debit and credit cards

Team Work

• Mentored new employees at Convergys for 2 years

• Advised on procedures when dealing with angry customers

• Coached employees on computer programs, such as where to locate certain customer information

• Tutored new employees in all aspects of the requirements for job position

• Encouraged new co-workers to stay with job when having doubts about position

Computer Experience

• Keyboarding skills – 55 words per minute

• Completed training in MS Word, Excel, Access, Outlook and PowerPoint

• Possess Basic Bookkeeping, QuickBooks, and AccPac Plus training

• Extensive training in Office Procedures

WORK HISTORY

On Call Laundry Finisher South Thompson Inn

Kamloops, BC

2006 – 2009 Customer Service Convergys

Representative Kamloops, BC

2005 – 2006 Cashier Wal-Mart

Kamloops, BC

2005 Housekeeper Super 8 Motel

Kamloops, BC

EDUCATION AND TRAINING

2005 Legal Secretary Sprott Shaw Community College

Diploma Kamloops, BC

2005 Administrative Assistant Sprott Shaw Community College

Diploma Kamloops, BC

2004 Computerized Accounting Academy of Learning

Kamloops, BC

2004 Medical Office Assistant Academy of Learning

Training Kamloops, BC

REFERENCES

Walter Locke Heather Loch

Team Lead Housekeeping Manager

Convergys South Thompson Inn

Kamloops, BC Kamloops, BC

250-***-**** 250-***-****

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