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Project Manager Customer Service

Location:
Chennai, TN, 600116, India
Posted:
February 29, 2012

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Resume:

PRASANNAKUMAR.P

# **/***,********** **** ****

Porur, Chennai-600116

u28uha@r.postjobfree.com

+974-********

Career Objective

To work in a challenging environment demanding all my skills and efforts to explore and adapt myself in different fields, and realize my potential and contribute to the development of organization with impressive performance

Personal Skills

o Possess excellent oral and written communication skills

o Proactive and self-motivated team player/builder with a superior work ethic and leadership ability.

o Would never compromise till perfection

o Ability to understand

Work Experience:

Organization: Nakilat - Keppel Offshore & Marine Ltd (NKOM Shipyard)-Qatar

Designation : Assistant Contracting Officer

Duration : 28 Nov 2011 – Till date

Job Responsibilities

1) Support Lead Engineer (Bill Settlement) in terms of finalizing invoices and bills from contractors.

2) Follow-up from Contracting Officer (Specifications and Tendering) and liaise with end user with regard to actual job done.

3) Tabulate actual job done report against invoice submitted and verify invoice amount.

4) Negotiate with subcontractors in case of disputes.

5) Update Service Entry into Works Order.

6) Update Project Subcontractor Summary with actual costs.

7) Responsible in consultation with Project manager /Ship Repair Manager to assign the suitable sub-contractor to carry out the work as requested.

8) Maintaining the Project Sub-Contractor Register, Update the status and ensure the information’s are up-to-date.

9) Carry out responsibilities of HSE as defined in the IMS Manual.

Organization: Kronos Logistics India Pvt ltd

Designation: Client Relations Executive (Import and Export-Sea & Air)

Duration : 2–May- 2011 to 20-Nov-2011

Job Responsibilities

Rate procurement with shipping lines & overseas partners for Sea Freight & Air Freight.

Providing customers/importers with information pertaining to rates upon communicating with my Manager.

Exchanging sales leads with overseas partners and regular follow up on the same.

Identifying new customers and promoting the services of Kronos Logistics through information received from various sources.

Planning and monitoring CONSOL shipments for Customers

Visiting existing customers on regular basis to explore the possibility of new business.

Processing weekly reports to the overseas Agents wherein informing them the status of the leads received given to them.

Developing & maintaining good relations with Overseas Partners.

Rate negotiation & selection of the vendors keeping the operation cost low without compromising on service standards.

Responsible for the Business performance from the existing customer’s month over month, Quarterly Customer Reviews and feedback.

Deep Selling to the current set of customers and exploring new business opportunities.

Responsibilities in client acquisition, customer satisfaction and client retention.

Have to Prepare the Competitive quote for the Client.

Summer Internship

Trained as intern in VISHAL SHIPPING AGENCY in Chennai, for 20 days in a CHA department

(Import, export, customs procedures and Transportation) in period of (18-6-10 to 9-6-10)

I was trained under the "Business Development Unit" on a rotational training in all of the below subsidiaries on various aspects of Transportation & Logistics including the following

Customer Service / Documentation function

Freight forwarding Procedures

Container Yard Operations

Air/Sea Cargo Import/Export Operations

Sales & Marketing of Air & Sea Cargo space

Education Qualifications

Course & Year of finishing

Institution

University/Board

Marks

(%)

MBA (Shipping And Logistic )

(2009-2011)

AMET University

Chennai, Tamilnadu

India

AMET University

7.29

B.TECH (IT)

(2009)

Madha Engineering College

Chennai, Tamilnadu

India

Anna University

70

Higher Secondary

(2005)

Holy Angels’ Mat. Hr Sec School. Chennai, Tamilnadu

India

Tamilnadu State Board

64

High School

(2003)

Holy Angels’ Mat. Hr Sec

School. Chennai,Tamilnadu,

India

Matriculation Board

58

Additional Qualifications

o Completed Multi-modal Transportation courses in Indian Railway Transportation Institute

(2010-2011)

o Completed .Net course and certified from NIIT (2008).

Computer Skills

o Proficient in Languages : C, C++

o Operating Systems : Windows98/ 2000/ XP/Vista

o Database : SQL Server 2005,DBMS

o NET technologies : Visual Studio.NET 2005(certified from NIIT)

Achievements

o Participated in the Quiz and Debugging in the Technical Symposium 'Ametros 2k8' conducted by Anand Institute of Higher Technology and in many other colleges

o Attended technical Symposium in various colleges and actively participated in quiz.

o Led my School Cricket Team.

o Served as the School Pupil Leader.

Languages Known

o Read: English, Hindi, and Tamil.

o Write: English, Hindi, and Tamil.

o Speak: English, Tamil, Malayalam (Mother tongue)

Extra and Co- Curricular Activities

o Organizer for the technical symposium held at our college.

o Captain of the College Volley Ball Team.

o Won Many Prizes in School Athletic competition.

Assets

o Positive attitude

o Team spirit

o Hard Working, Quick learner, self-motivated

o Highly motivating towards learning New Technologies

Personal Information

Date of Birth : April 21st, 1988

Father’s name : G. Prabhakaran

Mother’s name: P. Pushpalatha

Sex : Male

Nationality : Indian

Marital status : Single

Passport no : H3760055

Declaration

I do hereby declare that all the information given above is true to the best of my knowledge and belief.

Place: Chennai

Date: 16-02-2012 (P.Prasannakumar)



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