Massage Therapist
Resume:
HEALTH & WELLNESS PROGRAM DIRECTOR
Dynamic, tenacious professional offering solid background in health and wellness industry, coupled with sound academic credentials including Master of Science in Exercise Science and Health Promotion. Excel in sharing passion for establishing health and wellness as a way of life among members of local community. Supportive and empowering leader who clearly communicates directives, encourages performance, and leads by example. Recognized for professionalism and integrity, ability to identify areas of need, and a track record of initiating and executing solutions. Relocating to Silicon Valley.
CORE COMPETENCIES
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– Program Planning & Management
– Coaching & Mentoring
– Training & Development
– Team Building & Leadership
– Process & Procedure Improvements
– Customer Service & Satisfaction
– Conflict Resolution & Mediation
PROFESSIONAL EXPERIENCE
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LICENSED MASSAGE THERAPIST - 07/06 – PRESENT
SELF EMPLOYED & MASSAGE ENVY, KAILUA, HI AND SACRAMENTO, CA
Alleviate and manage chronic pain by administering therapeutic massage to clients referred by physical therapists, chiropractors, and existing clients. Track clients and payments through use of customized Excel spreadsheets.
* Advised Massage Envy management on legal compliance concerning music licensing laws and hazardous procedural practices, as well as treatment for complicated client medical issues.
* Selected by management to train and mentor new therapists in effective techniques and methods.
* Built client base from ground up to filled schedule within two months. Work regularly with the Sacramento NBA Kings and WNBA Monarchs players, coaches, and trainers.
* Improved client retention by resolving complaints, providing excellent service, and accurately assessing client needs.
PHYSICAL THERAPIST AIDE & MASSAGE THERAPIST - 06/06 – 05/07
MCCARTHY ORTHOPEDIC REHABILITATION & SPORTS MEDICINE, INC., KAILUA, HI
Assisted patients with chronic pain through passive and active range of motion exercises, monitoring patients performing rehabilitation exercises, and administering ultrasound therapy, electrical stimulation, iontophorisis modalities, and soft tissue massage.
* Alleviated patient fears concerning physical therapy through sincere relationship building and encouragement.
* Drove business growth via repeat clientele and client referrals by providing effective massage therapy and building genuine relationships.
* Improved office and administrative efficiency by recreating outdated forms in Microsoft Word and Excel, as well as reorganizing office and storage spaces.
STUDENT AFFAIRS COORDINATOR/TEACHING ASSISTANT - 03/05 – 04/07
HAWAII HEALING ARTS COLLEGE, KAILUA, HI
Promoted rapidly from receptionist to Student Affairs Coordinator. Monitored student attendance/study hour schedules, and prepared monthly clinic schedule for 20 LMTs, 40-60 students, and 10 receptionists. Liaised between students and staff to resolve conflicts.
* Enabled efficient, accurate student attendance tracking by creating multi-sheet Excel spreadsheet with formulas linking multiple pages.
* Streamlined school inquiry response and correspondence, while maintaining personal touch by designing templates and form letters.
* Improved efficiency of monthly scheduling process by 5-7 days, while improving rate of return per therapist by developing and implementing Excel spreadsheet and related forms.
MEMBER SERVICES & SALES ASSOCIATE - 10/03 – 03/04
MERRITT ATHLETIC CLUB, ANNAPOLIS, MD
Hand-picked to maintain customer satisfaction and retain existing memberships in highly competitive market. Resigned position when military spouse was relocated to Hawaii.
* Achieved 80%+ retention rate among all members that threatened cancellation by working to resolve escalated issues and negotiating satisfactory agreements.
ROCK CLIMBING PROGRAM COORDINATOR - 06/03 – 10/03
SOUTHERN CHESTER COUNTY YMCA, WEST GROVE, PA
Hired to supervise and instruct rock climbing classes and belay staff.
* Created rock climbing manual and training program certification for all rock climbing belay staff and company’s Physical Director.
* Ensured participant safety by creating risk management policies, training staff in safety procedures, and facilitating four weekly classes in rock climbing.
CO-RAFTING DIRECTOR/MARKETING COORDINATOR - 06/01 – 09/02
REACHOUT EXPEDITIONS, ANACORTES, WA
Scheduled, coordinated logistics, and managed ~50 annual multi-day outdoor trips for groups of 10-15 participants. Led team of 30 volunteer raft guides. Facilitated high ropes course and led rock climbing expeditions for executive, youth, and at-risk groups. Maintained database of 200+ contacts throughout local area.
* Promoted programs and local events by partnering with Head of Marketing to create multiple annual advertising postcards and posters.
* Created new Raft Guide Training Manual distributed throughout organization for all formal training sessions.
* Completed training in emergency risk management, trip problem solving, and small group facilitation.
EDUCATION
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CALIFORNIA UNIVERSITY OF PENNSYLVANIA
MASTER OF SCIENCE IN EXERCISE SCIENCE & HEALTH PROMOTION, 2008
4.0 Grade Point Average
SEATTLE PACIFIC UNIVERSITY
BACHELOR OF SCIENCE IN EXERCISE SCIENCE, MINOR IN BUSINESS ADMINISTRATION, 2000
Cum Laude, 3.55 Grade Point Average
HAWAII HEALING ARTS COLLEGE
MASSAGE THERAPY PROGRAM CERTIFICATE OF COMPLETION, 2006
Ranked #1 of 18 students in 600-hour program
LICENSURE & CERTIFICATION
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American Red Cross – CPR, AED & First Aid Instructor
National Academy of Sports Medicine – Performance Enhancement Specialist
National Certification Board of Therapeutic Massage and Bodywork – Nationally Certified Massage Therapist
State of Hawaii, County and City of Sacramento – Licensed Massage Therapist
AFFILIATIONS
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Professional Member, American College of Sports Medicine
Professional Member, American Massage Therapy Association
Former Unit Coordinator/Board Meeting Representative, Kaneohe Officer Spouses Club
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