Telecommunications Manager/Technician

C. Michael Hill

**** **** ***** **** 972-***-****

Garland, Texas 75044 ****.********@*********.***

Career Objective: Seeking a stimulating environment that will utilize both my education and experience while challenging my competitive nature as well as my personal and supervisory skills.

EDUCATION

Howard Payne University Brownwood, TX

East Field Jr. College Mesquite, TX

Northwood University Dallas, TX

EMPLOYMENT

AT&T 03/28/2008 - 01/19/2009

Customer Service Technician

• Perform installation, testing and maintenance operations on pole line plant, cable sheath, conductors and terminations, service wire, carrier, power and telephone equipment and associated wiring.

• Provide quality customer service while installing/repairing additional phone lines, DSL and providing a demarcation point.

• Locate and correct faults in equipment and wiring.

• Remove and arrange cross connections on cable plant and on distributing frames.

Double “R” Electrical Contractors 06/01/2007 - 03/20/2008

Project Assistant Manager

• Responsible for expediting material to multi-state locations for electrical projects with detail purchase order control along with approval process and verifying for accurate pricing.

• Responsible for equipment rental for all projects which included negotiating pricing, lease agreement and tracking of pricing and rental period.

• Attended Estimating course for basic electrical estimating.

AT&T 06/01/1981 - 05/22/2007

Manager- Construction (4/2005 - 05/2007)

• Responsible for supervising Cable Splicing Crew involved in connecting new cables and conditioning existing cables for Project Light speed.

• Job duties include working with AT&T Engineers and Contract Coordinators to ensure that all Light speed orders are complete in a timely manner.

• Responsible for forecasting expected completion dates and reporting actual completions on a weekly basis to the Operation Control Center.

• Successfully met and exceeded all required due dates for every Light speed job for the Dallas TDM area which included 21 different wire centers.

Manager- Special Services (06/2003 - 04/2005)

• Provisioning and Maintenance Manager for the Major Account Center Southwest five State Region.

• Responsible for the on time completions and successful turn-up of Special Services Circuits as well as the maintenance tickets in the SWBT SPORT Center CLEC territories in the DFW Metroplex.

• Successfully manage eight non-management personnel and also assist in the escalation of maintenance and the turn-up of the Special Services Circuits.

• Work closely with the account teams and customers to ensure total satisfaction on the service that we provide.

• Single point of contact for the SWBT SPORT Center for all Special Service Circuits.

Manager- Interconnection (02/2001 – 06/2003)

• Establish policies and procedures utilized in escalation and repair problems to Verizon.

• Managed a crew of Service Order Writers issuing Local Service Request forms on POTS lines to Verizon.

• Managed a crew of Service Representatives issuing Local Service Request forms on special circuits and complex accounts to Verizon.

• Established procedures for the SPORT Center as they move into other territories and acquire customers from other ILEC/CLEC’S.

• Involved in ordering, installation and repair of services for major and national accounts. This involved working with Special Service Control Centers, National Accounts, Engineering, and Facilities Assignments.

Systems Technician/Special Services CPE (05/1998 – 02/2001)

• Install and configure an array of Nortel Meridian PBX and Key Voice communication equipment as per customer’s needs.

• Responsible for trouble shooting customers voice communication equipment.

• Interpret customer’s needs and offer cost-effective suggestions.

• Coordinate projects as needed.

Customer Service Technician (06/1994 – 05/1998)

• Perform installation, testing and maintenance operations on pole line plant, cable sheath, conductors and terminations, service wire, carrier, power and telephone equipment and associated wiring.

• Provide quality customer service while installing additional phone lines and providing a demarcation point.

• Locate and correct faults in equipment and wiring.

• Remove and arrange cross connections on cable plant and on distributing frames.

Service Representative (06/1981 – 06/1994)

• Handle incoming customer calls for new residence and business service.

• Meet service goals and deadlines designed to meet customer needs promptly, accurately and pleasantly.

PROFESSIONAL LICENSES, CERTIFICATIONS, ACCREDITATIONS AND MEMBERSHIPS

Meridian 1 Release 24 ACD A-C2 Features Administration Jan. 28, 2000

X11 Release 24 Basic Database Administration Oct. 15, 1999

Octel 100 (Lucent Technologies) Aug. 26, 1999

Legend Technical Workshop (Lucent Technologies) Aug. 13, 1999

Norstar-Plus Modular ICS 4.0 and Voice Mail 4.0

Installation, Maintenance and Database June 18, 1999

Meridian 1 Options 11-81C Release 23 Familiarization Jan. 13, 1999

Intuity Audix & Merlin Mail (Lucent Technologies) Dec. 7, 1998

Norstar Modular Installation, Operation & Database

DR2 to Centrex Oct. 1, 1998

Basic Technical Training (Lucent Technologies) Sept. 21, 1998

Structured Wiring Systems July 28, 1998

Norstar Familiarization July 14, 1998

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